Customer Operations Specialist, Beverage

Nutrabolt•Austin, TX

20h

About The Position

As a Customer Operations Specialist, you will provide a high level of customer service to our internal and external corporate customers. You will own accurate order execution and management through the value chain and lead professional, solution-oriented communication with both internal and external business partners. You thrive on interacting with Customers ensuring their orders are entered and accurate. Details and organization are your thing! You analyze data ensuring the customer information is accurate for the system to work exceptionally well. Your daily passion is ensuring a customer focused culture; leveraging creativity to exceed these expectations and build Trust. You possess the attitude of being the Customers’ advocate and express urgency and collaborate across all levels within Nutrabolt to achieve that expectation. You drive and foster open communication, solicit feedback about Customer’s experiences, share this information in an organized manner, and curiously establish continuous improvement plans to become even better.

Requirements

1-3 years of experience in the service industry, preferably with a Consumer-Packaged Goods company
Undergraduate degree in Business or a related field
Detail oriented with strong organizational skills and ability to prioritize in a fast-paced environment
Service driven and self-starter that can effectively manage time with little to no supervision
Has a passion for the fitness industry and believes in what we do
Strong written and verbal communication skills with the ability to adapt style to needs of the audience
Problem-solving, issue resolution, influencing and prioritization skills
Critical thinking skills with an analytical and continuous improvement mindset
Ability to develop and improve customer relations
Innovation mindset with ability and willingness to adapt and integrate new technology, processes, and ideas to drive efficiency
Requires ability to navigate computerized systems for tracking, information gathering, and/or troubleshooting; Order Management/ERP systems, EDI (electronic data interchange), on-line vendor portals, databases, software systems and Microsoft Office Suites, particularly Microsoft Excel
Advanced computer and keyboarding experience necessary

Nice To Haves

Experience working with Retail Buyers, Distributors and/or Brokers preferred

Responsibilities

Creates a positive experience for the Customer by consistently providing superior service and exceeding expectations
Accountable for the day to day execution of customer orders from submission to invoice, to include confirming right products on order, accurate pricing, correct method of shipment and shipping platform, timely release to distribution center etc. to ensure on-time delivery to the customer
Responsible for track and trace, securing Proof of Delivery, coordination of customer returns as well as ensuring that the customer receives an accurate invoice.
Act as the primary contact for assigned pool of accounts, provides backup of accounts for other team members in their absence.
Proactively seeking to minimize cost to serve by driving down costs in the supply chain through initiatives developed with customers and logistics execution.
Execute cost savings programs in the logistics area for your Customer base. This includes areas such as transportation, fulfilment, forecasting procedures/accuracy.
Manage critical metrics to include response time to customer, case fill and on-time delivery.
Responsible for ownership of customer KPI’s – understanding, tracking and monitoring Nutrabolt performance against them and working with key stakeholders and cross-functional partners to develop action plans for improvement
Responsible for leveraging all technology and tools available to support accurate, timely order management, recognize trends, assess risk and provide proactive management of customer account to reduce potential issues in advance
Generate reports and regular review of account status and other duties as assigned by the Customer Service Manager.
Builds relationships and depth of understanding of Customer expectations and ensuring timely execution of order fulfillment functions

Benefits

competitive health insurance
life insurance
mental wellness programs
401K matching
Lifestyle Spending Account
unlimited vacation paid time off
volunteer time off
discounts on C4 Energy, Cellucor, and XTEND products
paid parental leave
reimbursement for expenses related to childcare, fertility treatments, legal fees, and more through our Lifestyle Spending Account