Customer Operations Specialist
Streamline Services Inc•Durham, NC
•Onsite
About The Position
Streamline Services, a leading HVAC, Plumbing, and Electrical company in Durham, NC, is looking for Customer Operations Specialists to join their growing team. The ideal candidate is a motivated, organized, and positive individual with a passion for helping people.
Requirements
- 1+ year of experience in a customer-facing role
- High school diploma or equivalent.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication.
- Positive, calm, and helpful demeanor in fast-paced situations.
- Proficient with standard office software and experience using AI tools.
- A team player eager to learn and grow!
Nice To Haves
- Dispatching a plus!
Responsibilities
- Be the first friendly voice our customers hear via phone, email, and online.
- Schedule appointments and provide information about our services.
- Help convert leads into booked services.
- Manage and prioritize technician schedules.
- Collaborate with field staff and customers for smooth job execution.
- Provide administrative support to keep things running smoothly.
- Utilize AI technology and office tools to streamline operations.
Benefits
- 100% Employer Paid Medical and Dental Insurance
- 2+ Weeks Paid Time Off (PTO) & 6 Company Holidays
- Special PTO for Your Birthday & a Loved One's Birthday!
- 401k with Company Match at 3%
- Vision & Supplemental Insurance Options
- Training and Growth Opportunities
- Employee Appreciation Activities & Events
- A supportive team focused on celebrating success!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
