Customer Operations Specialist

Streamline Services IncDurham, NC
Onsite

About The Position

Streamline Services, a leading HVAC, Plumbing, and Electrical company in Durham, NC, is looking for Customer Operations Specialists to join their growing team. The ideal candidate is a motivated, organized, and positive individual with a passion for helping people.

Requirements

  • 1+ year of experience in a customer-facing role
  • High school diploma or equivalent.
  • Strong organizational and multitasking skills.
  • Excellent verbal and written communication.
  • Positive, calm, and helpful demeanor in fast-paced situations.
  • Proficient with standard office software and experience using AI tools.
  • A team player eager to learn and grow!

Nice To Haves

  • Dispatching a plus!

Responsibilities

  • Be the first friendly voice our customers hear via phone, email, and online.
  • Schedule appointments and provide information about our services.
  • Help convert leads into booked services.
  • Manage and prioritize technician schedules.
  • Collaborate with field staff and customers for smooth job execution.
  • Provide administrative support to keep things running smoothly.
  • Utilize AI technology and office tools to streamline operations.

Benefits

  • 100% Employer Paid Medical and Dental Insurance
  • 2+ Weeks Paid Time Off (PTO) & 6 Company Holidays
  • Special PTO for Your Birthday & a Loved One's Birthday!
  • 401k with Company Match at 3%
  • Vision & Supplemental Insurance Options
  • Training and Growth Opportunities
  • Employee Appreciation Activities & Events
  • A supportive team focused on celebrating success!

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

1-10 employees

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