Customer Operations Product Manager

Boeing•Seattle, WA

1d•Onsite

About The Position

Boeing Digital Services has an opening for a Customer Operations Product Manager - Business Execution (Level 5), who supports the business administration activities of the Maintenance Efficiency product line. This role is responsible for coordinating key cross-functional processes that support Customer renewals, non-standard commercial requests, and contract execution activities. The Product Manager will work closely with Customer Success Management, the Selling team, Product, and other internal stakeholders to help ensure timely, accurate, and efficient execution of business processes tied to Maintenance Efficiency. This includes the Toolbox product line and OEM Data Sales product line in Seattle, WA.

Requirements

Bachelor’s degree in Business Administration, Finance, Operations, or related field, or equivalent experience
Experience in a business related function (including but not limited to: Finance, Contracts, Estimating, Procurement Financial Analysis, Business Operations or Supplier Management)
Experience in the entire client lifecycle; sales, implementation/integration and support?
Strong organizational and coordination skills
Excellent written and verbal communication skills
Ability to work effectively across multiple teams and priorities
Proficiency with Microsoft Office tools and business workflow systems
Must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Nice To Haves

Experience supporting software-as-a-service (SaaS) or customer subscription-based offerings
Familiarity with customer renewals, contract lifecycle processes, or sales operations
Experience working in a cross-functional environment with Customer Success, Sales, and Operations teams
Ability to manage multiple tasks with attention to detail and accuracy

Responsibilities

Coordinate with Customer Success Management and the Selling team to support all Toolbox customer renewals
Track renewal activities, maintain process status, and help ensure actions are completed on schedule
Facilitate communication between teams to support smooth renewal execution
Act as a focal to the Selling team for all deviations from standard offerability of Maintenance Efficiency product offerings
Coordinate the data collection, feasibility, affordability review of all non-standard offering
Communicate and ensure alignment with stakeholders and leaders for all non-standard offering proposals
Help ensure non-standard requests are properly documented, reviewed, and routed for approval as required
Analyze produce line sales and initiate actions to meet revenue targets
Coordinate administrative tasks related to the successful execution of contracts (commercial & military)
Promptly distribute notices of executed agreements to ensure relevant stakeholders are informed of contract changes and execution requirements
Resolve any Customer data ordering discrepancies as necessary to fulfill executed contract
Update all associated records within Customer Relationship Management (CRM) tools