Product Operations Manager

LinkedIn•San Francisco, CA

12h•$105,000 - $170,000•Hybrid

About The Position

Product Operations Managers are LinkedIn’s cross functional team communicators and collaborators shaping products/solutions using analytics to represent the voice of our customers/members and customer support & success teams to help improve LinkedIn’s product health and quality. They are relentlessly focused on driving a stellar member/customer experience for the millions of people using LinkedIn’s products, partnering with Product, Engineering, Design, Marketing, and Operations teams to quantify user friction in both new and structured ways, measurably enhance the product experience, and increase internal team efficiency by driving tool improvements and enablement. A blend of detective work, influencing, analytics, and executive communication make this a unique and exciting role that will provide an opportunity to work with multiple teams across the company and around the globe. This role will be focused either on our Business Platform products, which could include experiences such as checkout, payments and billing experiences, user and access management, help centers, live chat and Virtual Chat Assistants.

Requirements

Bachelor’s degree or equivalent relevant work experience.
4+ years’ experience in one or more of the following areas: Product Operations Management, Management Consulting, Program Management, Operations Management, Product Management, or Project Management.
2+ years experience with SQL or an equivalent data analytical language.

Nice To Haves

Experience leveraging AI vibe coding tools to deliver enhanced analytics reporting/insights and deploy agentic solutions across core operations
Experience with Enterprise Software.
Experience driving cross-functional projects with multiple stakeholders across the globe.
Thrives in ambiguous environments and can operate independently.
Strong results-orientation and direct experience utilizing data to identify critical trends, develop data narratives, and influence Product to prioritize recommendations
Experience in a Voice of Customer role.
Experience with CRMs, such as: Salesforce, Microsoft Dynamics, etc.
Experience in gathering business insights and identifying trends from data, including combination of data from multiple sources.
Experience sizing impact of projects, then prioritizing based on that.
Strong verbal and written communication skills, including storytelling with data.
Experience leading innovative, department-wide projects to help the team scale new ways of working, new technologies or processes, and/or best practices.
Strong organizational skills and attention to detail.
Strong relationship, interpersonal, cross functional collaboration and negotiation skills.
Experience influencing stakeholders with data, coupled with strong analytical and problem solving experience.
Strong ability to deal with ambiguity, adapt, and exhibit a growth mindset.

Responsibilities

Work with their product, operations, marketing, design, and engineering teams to influence and shape the product strategy and roadmap, drive change for key issues, and prioritize product change requests based on issue volume, members impacted, revenue impact, other relevant metrics, and illustrations of the user journey to create user empathy.
Aggregate and analyze member issues using internal tools, AI and core queries (i.e., SQL) of all available data sources to gather user insights to influence and shape the product roadmap, help set targets, and to track and communicate post-launch impact.
Collaborate closely with their product and design teams to ensure operational team processes are factored into new product development plans and designs, and to integrate solutions to identify user experience issues in upcoming versions.
Drive creation of LinkedIn help center content creation in collaboration with LinkedIn’s content writers, in order to ensure members are able to find answers to the most frequently asked questions.
Maintain strong domain knowledge and organization of the product areas in your purview, across both technology and operations.
Understand and communicate all upcoming product features and user experience changes to key stakeholders like Operations and Marketing, including driving regular program management, reporting and executive-friendly readouts.
Develop and/or contribute to internal programs to scale best practices and new mechanisms that help improve product quality and health and/or new operating models.
Identify and scale new ways of analyzing / measuring user friction.
Occasional travel may be required to LinkedIn office locations to give training, to understand processes, tools and needs, as well as to gather insights from our LinkedIn members.