Product Operations Manager

Spacelift•Capon Bridge, WV

13d•Remote

About The Position

Spacelift is an infrastructure orchestration platform that manages the entire infrastructure lifecycle — provisioning, configuration and governance. Spacelift integrates with all infrastructure tooling to provide a single integrated workflow so you can deliver secure, cost-effective, and resilient infrastructure, fast. By automating deployment and configuration, providing developer self-service, golden paths with guardrails, and an OPA policy engine, Spacelift empowers businesses to accelerate developer velocity while maintaining control and governance over their infrastructure. Spacelift offers unrivaled support, no-nonsense pricing, and a range of deployment models to fit your specific needs. The Product & Design team at Spacelift is scaling its surface area, with more product teams, more cross-functional partners, and a way of working that is actively being reshaped. This role is for someone who can keep that machine running by owning the tooling, rituals, data, and customer feedback loop, allowing PMs, designers, and Epic Owners to focus on product decisions rather than administrative tasks.

Requirements

Experience in product analytics, product ops, or a hybrid PM-adjacent role with a desire to broaden into operations.
Fluent in SQL and comfortable working with product analytics tools (Mixpanel, Metabase, Amplitude, or similar).
Organized and able to build systems that make others more effective.
Ability to uphold process without it becoming an end in itself.
Comfortable working across Engineering, Design, Sales, Marketing, CS, Support, and Solutions Engineering.
Intellectually humble, asks good questions, and changes mind when data supports it.
Fluent English.

Nice To Haves

Experience with infrastructure, DevOps, or developer-tools products.
Familiarity with Working Backwards / PR-FAQ as a framework.
Experience administering ClickUp or Notion.
Background working alongside design and research (Figma, discovery interviews).

Responsibilities

Own and administer the Product & Design tool stack (Notion, Mixpanel, Metabase, Hex, Featurebase, Figma) and keep it working as a coherent system
Run product process rituals: weekly syncs, epic demos, kickoffs, retros, pre-mortems, and quarterly planning
Build and maintain KPI, adoption, and usability dashboards; write SQL and build visualizations directly; partner with PMs on discovery analytics
Design and operate the customer feedback pipeline — consolidating signals from six channels (Featurebase, Sales, CS, Support, CAB, discovery interviews) into a weekly digest routed to the right PM at the right time
Track which customer requests turned into shipped features, in-progress work, or deliberate declines, and close the loop back to Sales and CS
Maintain PR/FAQ and 5 Questions templates in Notion; track which initiatives have artifacts, which are missing them, and surface gaps to the SVP of Product & Design
Coordinate cross-functional release logistics with Marketing, Sales, CS, Support, and Solutions Engineering
Advocate for data hygiene: consistent event taxonomy, instrumentation standards, clean property naming