Customer Operations Product Management (MBA Opportunity)

DIRECTV•El Segundo, CA

21h•Remote

About The Position

DIRECTV is seeking an MBA intern to join its Digital Services Team and help transform how the company serves customers. The role focuses on developing digital-first customer experiences that integrate with an omnichannel ecosystem and advance customer success and business efficiency. The internship is remote and lasts 10 weeks, with program dates of June 7–August 13 or June 14–August 20. It can be located anywhere in the United States. The position pays $20–$28 per hour, with graduate students earning $28 per hour and undergraduates earning $20 per hour. Applicants must have full U.S. work authorization now and in the future.

Requirements

MBA.
Experience in digital product management, such as web, virtual assistance, apps, social messaging, chat, or IVR.
Ability to translate business strategy and analysis into consumer-facing digital products.
Ability to prepare and present business cases for new products or services.
Demonstrated ability to lead, influence, and persuade others.
Strong interpersonal and communication skills, including oral, written, and presentation skills.
Experience in financial analysis, competitive analysis, and predictive modeling.
Track record of working cross-functionally to deliver large-scale initiatives.
Technical background with understanding of or experience in software development and web technologies.
Ability to work in a fast-paced, ambiguous, process-lit environment while focusing on customer experience and business results.
Full U.S. work authorization now and in the future.

Nice To Haves

Demonstrated experience with full product life cycle management.
Working knowledge of customer journey mapping techniques.
Proficiency in Google Analytics, Jira Align, Scaled Agile Framework, PowerBI, and Quantum Metric.
Working knowledge of voice-of-the-customer survey applications such as Qualtrics or Medallia.
Proficiency in building executive-level presentations in Microsoft PowerPoint.

Responsibilities

Ideate and deliver digital-first experiences that integrate into an omnichannel ecosystem.
Collaborate with product managers and teams in customer care, IT, finance, and marketing to turn customer needs into initiatives that promote customer success and business efficiency.
Define opportunities and success measures for identified concepts, and partner with technology teams on development.
Prioritize opportunities and create business cases to secure funding.
Manage product roadmaps to optimize customer and business value.
Define solutions and features through Epic- and Capability-level user stories that communicate expectations to delivery teams.
Develop strategies and assess the competitive performance of the organization’s operations and/or markets.
Evaluate the potential impact of changes and report forecasts affecting the industry.