Customer Operations Product Management (MBA Opportunity)

DIRECTV • El Segundo, CA

2d • $20 - $28 • Remote

About The Position

DIRECTV is seeking a customer-first, innovative, results-driven MBA summer intern to join its Digital Services Team and help transform how the company serves customers. The role focuses on developing digital-first customer experiences that integrate into an omnichannel ecosystem, while advancing customer success and business efficiency. The internship lasts 10 weeks and is remote, available anywhere in the United States. Program dates are June 7–August 13 or June 14–August 20. Candidates must have full U.S. work authorization now and in the future. Compensation is $20–$28 per hour, with graduate students earning $28 per hour.

Requirements

• MBA.
• Experience in digital product management, such as web, virtual assistance, apps, social messaging, asynchronous or synchronous chat, or IVR.
• Proficiency translating business strategy and analysis into consumer-facing digital products.
• Ability to prepare and present business cases for new products or services.
• Demonstrated ability to lead, influence, and persuade others.
• Strong interpersonal and communication skills, including oral, written, and presentation skills.
• Demonstrated experience in financial analysis, competitive analysis, and predictive modeling.
• Track record of working cross-functionally to deliver large-scale initiatives.
• Solid technical background with understanding of or experience in software development and web technologies.
• Ability to work in a fast-paced, ambiguous, process-lit environment while focusing on customer experience and business results.
• Full U.S. work authorization now and in the future.

Nice To Haves

• Demonstrated experience with full product life-cycle management.
• Working knowledge of customer journey mapping techniques.
• Proficiency in Google Analytics, Jira Align, Scaled Agile Framework, PowerBI, and Quantum Metric.
• Working knowledge of voice-of-the-customer survey applications such as Qualtrics or Medallia.
• Proficiency in building executive-level presentations in Microsoft PowerPoint.

Responsibilities

• Ideate and deliver digital-first experiences that integrate into an omnichannel ecosystem.
• Collaborate with product managers, customer care, IT, finance, and marketing to translate customer needs into initiatives that promote customer success and business efficiency.
• Define opportunities and success measures for product concepts, partnering with technology teams to develop them.
• Prioritize initiatives and construct business cases to secure funding.
• Manage product roadmaps to optimize customer and business value.
• Define solutions and features through Epic- and Capability-level user stories that communicate expectations to delivery teams.
• Develop strategies and quantify competitive performance of the organization’s operations and/or markets.
• Evaluate the potential impact of changes and report forecasts affecting the industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern