Customer Operations Intern

DIRECTV•El Segundo, CA

1d•Hybrid

About The Position

At DIRECTV, we’re redefining the future of entertainment. From satellite to streaming, we deliver innovative video experiences that connect people to the content they love; anytime, anywhere. Join a team that’s shaping the next generation of media and entertainment. Dive into the Customer Operations organization as a summer intern. This role works directly with our Engineering organization and provides hands-on experience working on the newly built Product Customer Experience (PCX) Lab in El Segundo, CA. In this role you may work on Implementing software updates and feature enhancements. Identify and research issues through various sources and feedback channels to create solutions. Investigate system gaps and opportunities.

Requirements

Undergraduate or graduate students majoring in Engineering, Computer Science, or Mathematics
Solid general technical knowledge and ability to learn new tools quickly
Strong technical acumen with analytical problem-solving skills
Familiarity with DIRECTV products and services
Engineering-focused mindset with attention to detail and innovation
Coding experience across a broad range of programming languages
Demonstrated ability to succeed in a virtual or remote environment
Comfortable presenting ideas and engaging with leadership
Must have full U.S. work authorization now and in the future

Nice To Haves

Exposure to artificial intelligence technologies, particularly computer vision (e.g., image recognition, object detection, video analytics), is a strong plus

Responsibilities

Implementing software updates and feature enhancements.
Identify and research issues through various sources and feedback channels to create solutions.
Investigate system gaps and opportunities.