Customer Operations Intern, Rwanda [3 months]

Chipper Cash is seeking a customer support intern to provide assistance to their global customer base. The intern will communicate with customers through various mediums such as calls, social media platforms, email, and in-app live chat. They will also proactively identify user frustrations and expectations to improve processes and products. Additionally, the intern will collaborate with the Compliance team, prepare performance reports, escalate customer feedback, and contribute to team KPIs and customer satisfaction ratings. The role also involves customer onboarding through exhibitions and booths.

• Provide customer support to the global customer support base
• Communicate with customers through various mediums such as calls, social media platforms, email, or in-app live chat
• Proactively identify patterns in user frustrations and expectations to improve processes, tools, or products
• Work with the Compliance team to spot and investigate trends
• Prepare and present periodic performance reports within the Operations team and in cross-functional meetings
• Understand, prioritize, and escalate customer feedback and feature requests to the product teams
• Handle customer complaints and ensure fair treatment and the opportunity to share thoughts and concerns
• Contribute to team KPIs and customer satisfaction ratings
• Assist with customer onboarding through exhibitions and booths at various avenues

• Passionate about customer service, ideally within financial services or telecommunications
• Ability to provide customer support through various mediums such as calls, social media platforms, email, or in-app live chat
• Proactive in identifying patterns in user frustrations and expectations to improve processes, tools, or products
• Collaborate with the Compliance team to spot and investigate trends
• Prepare and present performance reports within the Operations team and cross-functional meetings
• Prioritize and escalate customer feedback and feature requests to product teams
• Handle customer complaints fairly and effectively
• Contribute to team KPIs and customer satisfaction ratings
• Experience in customer onboarding through exhibitions and booths at various avenues

• Passionate about customer service
• Strong written communication skills in English, Kinyarwanda, or French
• Open to working nights and weekends on a rotating basis
• Equal opportunity employer
• Consideration of qualified applicants with criminal histories
• Accommodations provided during the interview process