Customer Operations Intern, Rwanda [3 months]

Chipper Cash is a financial technology company that is focused on providing trusted and accessible financial services to people living in Africa and beyond. They have revolutionized the way money is moved in Africa and have expanded their product suite to include personal investments and digital business transactions. They are currently seeking a customer support intern who will be responsible for providing support to their global customer base through various communication channels. The intern will also be involved in identifying user frustrations and expectations, working with the Compliance team, and preparing performance reports.

• Provide customer support to the global customer support base
• Communicate with customers through various mediums such as calls, social media platforms, email, or in-app live chat
• Proactively identify patterns in user frustrations and expectations to improve processes, tools, or products
• Collaborate with the Compliance team to spot and investigate trends
• Prepare and present performance reports within the Operations team and in cross-functional meetings
• Understand, prioritize, and escalate customer feedback and feature requests to the product teams
• Handle customer complaints and ensure fair treatment and the opportunity to share thoughts and concerns
• Contribute to team KPIs and customer satisfaction ratings
• Assist with customer onboarding through exhibitions and booths at various avenues

Passionate about customer service, ideally within financial services or telecommunications

• Passionate about customer service
• Strong written communication skills in English, Kinyarwanda, or French
• Open to working nights and weekends on a rotating basis
• Equal opportunity employer
• Consideration of qualified applicants with criminal histories
• Accommodations provided during the interview process