Customer Operations Claims Analyst

Kinder's•Walnut Creek, CA

13h•Onsite

About The Position

Kinder's Operations team is looking for an analytical, solutions-driven team member to own the investigation and resolution of operational service issues. This person will act as both a detective and a problem-solver — validating customer complaints or charges, identifying the true root causes, and pushing toward resolution either through claim recovery or internal process improvement.

Requirements

Capable of working alone or cross functionally to research and resolve discrepancies.
A critical thinker with a nose for digging into the why behind a problem.
Comfortable navigating ambiguity and conflicting information.
Obsessed with getting to resolution — whether through recovery or fixing what’s broken.
Accountable, detailed, and not afraid to challenge the status quo if it means getting to the truth.
Someone who thrives in a fast-paced, high-growth environment where every issue is a learning opportunity.
Ability to create, document and refine process.
Minimum 3-5 years of experience in supply chain, customer operations, or logistics in the CPG industry.
Prior experience in and understanding of, deductions, chargebacks, OTIF disputes, or transportation claims.
Strong working knowledge of ERP systems, Excel or Google Sheets, and ideally experience with claim management tools.
Demonstrated success in cross-functional problem solving and issue resolution.

Responsibilities

Investigate service-related issues such as customer shorts, OTIF fines, late fees, missed appointments, spoilage, damages, and chargebacks.
Validate or challenge claims based on data and documentation.
File and manage disputes/claims and follow through to resolution, including collections if needed.
If the issue is valid, identify internal causes, and collaborate with cross-functional partners to address the root cause and prevent recurrence.
Track and report on trends in service issues to identify systemic problems and opportunities for improvement.
Build strong working relationships across Supply Chain, Customer Service, Sales, and Finance to drive faster resolution and continuous improvement.