Customer Operations Analyst
ZT Systems•Secaucus, NJ
About The Position
The Customer Operations Analyst I supports day-to-day customer operations by managing orders, monitoring deliveries, and coordinating with internal teams to ensure customer needs are met. This role is ideal for an early-career professional looking to develop expertise in customer support, order management, and supply chain operations.
Requirements
- Bachelor's degree in Business, Supply Chain, Operations, or a related field, or equivalent work experience.
- 0–2 years of experience in customer service, operations, supply chain, logistics, or a related field.
- Strong attention to detail and organizational skills.
- Proficiency in Microsoft Excel and Microsoft Office applications.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a team environment and manage multiple tasks.
Nice To Haves
- Experience with ERP systems such as SAP or Oracle.
- Experience in manufacturing, technology, or supply chain environments.
- Familiarity with data analysis and reporting tools.
Responsibilities
- Process and track customer orders from entry through delivery.
- Provide customers with updates on order status, shipments, and delivery schedules.
- Work with Supply Chain, Manufacturing, Logistics, and Sales teams to resolve order issues.
- Monitor order backlog and identify potential delivery risks.
- Maintain accurate customer and order records in company systems.
- Assist with customer inquiries and support issue resolution.
- Generate basic operational reports and analyze data to support decision-making.
- Support process improvements and special projects as assigned.
Benefits
- Competitive base salary
- Performance-based annual bonus eligibility
- 401(k) retirement savings plan
- Tuition reimbursement for eligible education programs
- Comprehensive medical, dental, and vision coverage with access to leading providers
- Mental health resources and employee wellness support programs
- Company-paid life and disability insurance
- Paid time off (PTO) and company-paid holidays
- Parental leave and family care support programs
- Structured training programs and on-the-job learning opportunities
- Matching gifts and volunteer programs to support causes you care about
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
