Customer Onboarding Specialist

Super Dispatch

1d • Remote

About The Position

Super Dispatch is looking for an Onboarding Specialist to guide new customers through a smooth and successful onboarding process. You'll help customers understand the platform, build confidence using it, and get real value out of it as quickly as possible. This role requires strong communication skills, a genuine interest in helping customers succeed, and a talent for training and explaining software. A working understanding of APIs and integration workflows is a plus, but the core of this job is making sure customers feel supported, confident, and set up for long-term success. Super Dispatch is a 100% distributed team, so this role can be done from anywhere in the US. Occasional domestic travel may be required for on-site customer onboarding and training.

Requirements

• Experience in customer onboarding, implementation, solutions consulting, or technical account management.
• Tech-savvy and quick to learn new software. Comfortable with API concepts and integration workflows, able to explain how systems connect and guide customers on best practices. Coding not required.
• Clear communicator who can explain technical concepts to non-technical audiences.
• Proficient with AI productivity tools.
• Experience in Salesforce or a similar CRM.
• Organized and self-directed, able to manage multiple accounts in a remote environment.
• Willing to develop working knowledge of the auto transport industry to better advise customers.
• Willing to travel domestically on an occasional basis for on-site onboarding.
• Candidates must be U.S. citizens. Proof of citizenship will be required during the hiring process.

Nice To Haves

• Experience at a remote-first company.
• Background in SaaS, automotive, logistics, or transportation.
• Fluent in Spanish.

Responsibilities

• Own the onboarding relationship for each customer, understanding their workflows and goals and keeping implementation on schedule across multiple accounts at once.
• Configure the platform, set up integrations, and get users and organizations fully operational.
• Train customers on how to use Super Dispatch effectively for their specific operations, covering features, workflows, and best practices.
• When customers have integration needs, help them understand their options and best practices for connecting Super Dispatch with their existing systems.
• Use AI productivity tools to improve the consistency and efficiency of your onboarding work.
• Identify issues early, escalate complex technical problems to the right teams, and work with product and support to remove blockers.
• Support change management within customer organizations to drive adoption and long-term value.

Benefits

• Multiple health, dental & vision plans with a portion of the employee premiums paid by the company
• Stock Options
• 401K with a company match
• Monthly stipend for health, wellbeing, and fitness needs ($50/mo)
• Flex PTO policy
• 6-12 weeks paid parental leave
• Latest tech gear

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed