Customer Onboarding Specialist

Kuberno Limited

21h•Hybrid

About The Position

How do feel about joining a collaborative and award-winning business which is transforming governance through cutting-edge technology? Kube is Kuberno’s unique entity governance platform. It provides a definitive source of truth for entity data and streamlines multi-team enterprise-wide management of entities. As an established disruptor to the market our global customer base continues to expand at pace, and we are looking to grow our Customer Onboarding team. At Kuberno we foster a culture of trust with our customers, helping them to achieve their strategic aims, and so our Onboarding Team plays a pivotal role in setting up customers for success. This role will ensure that our delivery in onboarding continues to be market-leading and recognised as one of our unique selling points (USPs). During onboarding, the role will work closely with the customer, whilst collaborating across the business, to deliver an exceptional onboarding experience for the customer. We are looking for teamwork, aptitude, and attitude. You will be expected to hit the ground running in a fast-paced environment, and will be a self-starter, who is highly motivated and wants to be part of the team culture.

Requirements

Bring experience working with data, including mapping, analysing and interpreting data sets to support customer onboarding.
Have strong software and tech skills, including Excel as well as the wider Microsoft suite of products and is hands-on with AI tools
Enjoy creative problem solving and enjoy working with data together with comprehensive analytical skills and the ability to formulate client-specific solutions
Have experience in working in B2B customer facing roles and therefore are empathetic and seek to understand the customers’ perspective through an engaging, professional and informative communication style.
Can clearly articulate challenges and solutions and are just as comfortable engaging with the C-level employees of the customer as to their trainees
Thrive in a dynamic and collaborative environment and is comfortable with ambiguity. We are a fast-moving scaling business – this brings opportunities to progress and work under your own initiative
Knowledge of setting up instances on Azure
Able to work under tight schedules and on multiple tasks, and is energetic, enthusiastic with strong self-organisation and accountability
Have a burning curiosity and passion for learning. We don’t plan on standing still and neither should you!

Nice To Haves

Prior experience of working within a B2B SaaS onboarding environment would be advantageous.
Experience working with AI tools, such as Claude, Microsoft Copilot, and Monday.Com agents would also be advantageous. This could include using AI to support day-to-day productivity, draft and refine communications, summarise information, analyse content, or streamline routine tasks.
Candidates who are curious about how emerging technologies can be used responsibly and effectively to improve ways of working and enhance the customer onboarding experience.
An interest in governance and how technology can help transform the role of the Company Secretary would be a head start in building empathy for our customers but is not a pre-requisite.

Responsibilities

Conducting and documenting data discovery, mapping and conversion sessions, attending project meetings to provide SME input
Obtaining, collating and managing customer needs to build the onboarding plan so as to ensure a seamless onboarding experience
Executing plans for customer data migration including drafting Data Analysis Reports and Analysing clients’ data to ensure agreed mapping from target data sources to Kube
Supporting data mapping and analysis during live onboarding projects, including troubleshooting and resolving data challenges by articulating these to customers and internal stakeholders, supporting a smooth and accurate onboarding experience
Developing a deep knowledge of Kube to the level of being able to train new users, including to deliver engaging training sessions to customers
Collaborating to develop and implement tailored onboarding plans that meet the specific needs of the customer
Be the customer’s voice and first point of contact to navigate them through their onboarding journey ensuring that data is migrated accurately and on a timely basis
Identifying and addressing any challenges arising during the onboarding project, including to complete validation of complex entity data to ensure quality
Gathering and analysing customer feedback to continually improve the onboarding process and contribute to product enhancements