Customer Onboarding Specialist
About The Position
Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. As a Customer Onboarding Specialist, you will help new prospective fleets transition seamlessly from application to active usage of the Mudflap fuel card. You will be responsible for guiding prospects through the onboarding journey, ensuring they understand and experience the full value of our services. Your role is critical in building customer trust, fostering loyalty, and contributing to Mudflap’s growth by driving activation and retention rates.
Requirements
- Proven experience in a customer-facing role, such as onboarding, customer success, sales or support.
- Strong communication and interpersonal skills, with the ability to build trust and rapport quickly.
- Highly responsive with the ability to meet the needs of prospective customers
- Comfort working in a fast-paced, high volume, dynamic environment, preferably with startup experience.
- Ability to manage multiple customers and tasks simultaneously, demonstrating excellent time management and prioritization skills.
- Proficiency with CRM tools (e.g., HubSpot) and a willingness to learn new systems and technologies.
- Problem-solving mindset with a proactive approach to identifying and addressing customer needs.
- A customer-centric attitude and a passion for delivering value and building long-term relationships.
Responsibilities
- Lead customers through stages of the card journey, from card application to ordering to first swipe completion, ensuring a timely and smooth process.
- Educate customers on how to use Mudflap’s fuel card and associated platforms effectively, addressing any questions or concerns.
- Monitor and track your prospects’ progress using CRM tools (e.g., HubSpot), ensuring all their data and your interactions are accurately documented.
- Identify and resolve application and onboarding barriers, escalating issues when necessary to internal teams.
- Proactively engage with customers to action to foster initial usage, focusing on creating long-term value and retention.
- Collaborate with cross-functional teams to refine the PLG motion and contribute to scalable best practices.
- Deliver exceptional customer experiences by maintaining a professional, empathetic, and customer-focused approach in all interactions.
Benefits
- Commuter benefits to ease your travel
- Lunches and snacks to keep you fueled
- A collaborative, high-growth environment where you’ll work closely with talented teammates across the company
- Competitive pay and equity in a high-growth startup
- Multiple health benefit options
- Paid Time Off
- 401(k) matching
- Opportunities and support for major career growth
- Annual Company offsite event (Mudfest!)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
