Customer Onboarding Manager (EMEA + APAC)

Precoro

20h•Onsite

About The Position

Precoro is an innovative AI-powered procurement centralization & automation platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings. As we scale, we’re looking for a Customer Onboarding Manager to lead one of the most critical stages in the customer journey — the first 90 days. This is a high-impact role for someone who is customer-obsessed, loves connecting people and processes, and thrives in fast-paced, collaborative environments.

Requirements

Advanced English proficiency.
Understanding of project management, training, and presentation
Strong communication skills and ability to explain complex concepts simply.
Proven ability to build trust and foster collaboration with teams and clients.
Analytical skills to research, structure, and present information effectively.
Hands-on experience with Excel or Google Sheets to work with metrics and data.
Problem-solving mindset and curiosity to learn and grow.

Nice To Haves

Experience working with clients from the UK, US, or Europe.
Understanding of business processes (finance, procurement).
Education in economics, finance, management, or related fields.
Familiarity with SaaS or ERP Systems.

Responsibilities

Manage Client Relationships: Guide accounts from point of sale to full product adoption.
Conduct discovery sessions to identify goals, expectations, and challenges.
Build trust and maintain open communication with stakeholders.
Lead Client Onboarding Projects: Create tailored onboarding workflows and ensure timely go-lives.
Coordinate tasks, timelines, and deliverables with internal teams and clients.
Assist with initial setup and post-implementation changes.
Deliver product training via webinars, workshops, or one-on-one sessions.
Develop user-friendly materials: guides, FAQs, videos, and more.
Enable clients to leverage key platform features independently.
Collaborate and Innovate: Partner with Sales, QA, and Customer Success teams for seamless transitions.
Translate customer feedback into actionable product improvements.
Monitor data and metrics to refine processes and deliver superior experiences.