Customer Onboarding & Delivery Intern

Jamf

2d•Remote

About The Position

The Customer Onboarding & Delivery Intern works within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting, and integration of RapidIdentity products and supporting technologies. The Support Engineer Intern provides direct assistance to RapidIdentity users and is responsible for fielding phone calls directly from customers, as well as delivering Tier 1 technical support to RapidIdentity customers with an emphasis on first-touch issue resolution.

Requirements

High School Diploma or GED required
Must be actively in an accredited program at a college or university and be in good standing
Desire to learn and take on new challenges
Excellent interpersonal, oral and written communication skills
Ability to work under pressure in a fast-paced environment.
Strong attention to detail with an analytical mind and outstanding problem-solving skills.

Responsibilities

Work through weekly assignments and special projects as assigned
Build and increase industry business acumen to position our solutions to customers
Take notes and memos during meetings to document key takeaways
Leverage new and existing information to document processes and procedures
Create statistical reports utilizing databases, spreadsheets and graphics
Ensure data-integrity through research by assisting in research, probing for details and offering solutions.
Shadow multiple positions within the assigned department, and train in a variety of tasks
Create written correspondence to respond to web inquiries and emails with supervision
Research and gather documentation on company position in the industry
Attend company functions and networking events
All other tasks, responsibilities and duties as assigned