Customer Onboarding Consultant

Lowe's Home Centers•Mooresville, NC

7d•Onsite

About The Position

The Customer Onboarding Consultant is part of Lowe’s Pro Outside Sales Operations and Enablement team and delivers strategic onboarding and deployment experiences for new and existing customers participating in Lowe’s Pro programs. The role partners with internal teams, external partners, customers, and sales leadership to define customer integration requirements and ensure they are successfully executed. It manages onboarding from initial planning through post-launch support, identifies and resolves implementation barriers, and equips sales teams to grow and support business in their markets. The position operates with a high degree of autonomy and covers project management, stakeholder communication, data analysis, process improvement, and partnership with National Account Managers and Sales teams. Before agreements, the consultant develops customer-specific onboarding content for RFPs, identifies setup requirements and target dates, and creates implementation strategies and execution plans. The consultant leads end-to-end integrations, managing tasks, quality checks, stakeholder updates, activation roadblocks, and expectations as plans change. The role coordinates with third-party support, credit, Pro Solution Center, Special Order, National Accounts, regional and field sales, and customer teams. After launch, the consultant identifies and communicates customer adoption trends, supports customers and National Account Managers through presentations and troubleshooting, communicates resolution timelines, manages expectations, and executes transitions to full sales support with the National Account team.

Requirements

High school diploma or equivalent.
At least 3 years of experience in sales, account management, customer onboarding, implementation, project management, or a related field.
Demonstrated project management skills, including the ability to manage multiple priorities, stakeholders, and deadlines simultaneously.
Strong written and verbal communication skills for communicating with internal and external stakeholders.
Demonstrated presentation and facilitation skills.
Experience analyzing data and translating findings into actionable insights or recommendations.
Proficiency with Microsoft Office applications, including Teams, Excel, and PowerPoint.
Strong organizational skills and demonstrated ability to manage multiple assignments and meet established deadlines.
Ability to learn and effectively use customer service, account management, and other business applications.

Nice To Haves

Bachelor’s degree in Business, Sales, Marketing, Operations, or a related field.
Experience supporting B2B sales, account management, or customer implementation.
Experience with e-commerce or third-party procurement platforms.
Experience supporting complex customer onboarding or implementation projects involving multiple internal and external stakeholders.

Responsibilities

Develop customer-specific onboarding integration strategies and next steps for incoming Requests for Proposal.
Consult with customers and National Account Managers to identify setup requirements, prioritize target dates, and develop implementation strategies and execution plans.
Manage end-to-end customer integration efforts, including tasks, quality checks, stakeholder updates, activation barriers, and changing expectations.
Coordinate customer setup and integration requirements with third-party support teams.
Coordinate credit-related information and requests with credit teams for credit extension.
Partner with Pro Solution Center and Special Order teams to align internal processes with customer and procurement-platform needs.
Partner with National Account Managers, Senior National Account Managers, and the Director of National Accounts to strategize and execute agreements and deployments through established onboarding phases.
Communicate and educate Regional Pro Services Directors, Project Services Managers, and field sales teams about agreement details and expectations.
Work with customer operations, procurement, technical, and implementation teams to support onboarding and integration.
Identify and communicate customer adoption trends to Sales Leadership and National Account Managers.
Provide post-launch support through partnership presentations, implementation troubleshooting, resolution timeline communications, and expectation management.
Execute transition plans that move customers into full sales support with the National Account team.