Customer Onboarding Consultant

Lowe's Companies, Inc. • Mooresville, NC

1d • Onsite

About The Position

The Customer Onboarding Consultant is part of Lowe’s Pro Outside Sales Operations and Enablement team and delivers strategic onboarding and deployment experiences for new and existing customers participating in Lowe’s Pro programs. The role works with internal teams, external partners, customers, and sales leadership to define customer integration requirements and ensure they are successfully implemented.

The consultant manages onboarding from initial planning through post-launch support, identifies and resolves implementation barriers, and equips sales teams to grow and support business in their markets. The position requires autonomy in assessing new information, choosing appropriate actions, and communicating resolutions to stakeholders. Key areas include project management, customer and stakeholder communication, data analysis, process improvement, and collaboration with National Account Managers and Sales teams. The position is based at Lowe’s headquarters in Mooresville, North Carolina.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in sales, account management, customer onboarding, implementation, project management, or a related field.
• Demonstrated project management skills, including the ability to manage multiple priorities, stakeholders, and deadlines simultaneously.
• Strong written and verbal communication skills for communicating effectively with internal and external stakeholders.
• Demonstrated presentation and facilitation skills.
• Experience analyzing data and translating findings into actionable insights or recommendations.
• Proficiency with Microsoft Office applications, including Teams, Excel, and PowerPoint.
• Strong organizational skills and demonstrated ability to manage multiple assignments and meet established deadlines.
• Ability to learn and effectively use customer service, account management, and other business applications.

Nice To Haves

• Bachelor’s degree in Business, Sales, Marketing, Operations, or a related field.
• Experience supporting B2B sales, account management, or customer implementation.
• Experience with e-commerce or third-party procurement platforms.
• Experience supporting complex customer onboarding or implementation projects involving multiple internal and external stakeholders.

Responsibilities

• Build customer-specific content for incoming Requests for Proposal, including onboarding integration strategies and next steps.
• Consult with customers and National Account Managers to identify setup requirements, prioritize target dates, and develop implementation strategies and execution plans.
• Lead end-to-end customer integration by managing tasks, conducting quality checks, updating stakeholders, anticipating and overcoming activation barriers, and managing expectations as plans and processes change.
• Coordinate with third-party support teams to define and communicate customer setup and integration needs.
• Partner with Credit teams to gather, prepare, and present information and requests related to credit extension.
• Work with Pro Solution Center and Special Order teams to align internal processes with customer requirements and procurement platforms.
• Partner with National Account Managers, Senior National Account Managers, and the Director of National Accounts to strategize and execute partnership agreements and deployment through established onboarding phases.
• Communicate agreement details and expectations to Regional Pro Services Directors, Project Services Managers, and field sales teams.
• Work with customer operations, procurement, technical, and implementation teams to support successful onboarding and integration.
• Identify and communicate customer adoption trends to Sales Leadership and National Account Managers.
• Provide post-launch customer and account manager support through partnership presentations, troubleshooting, communicating resolution timelines, and managing expectations.
• Execute transition plans that move customers into full sales support with the National Account team.

Benefits

• The Mooresville corporate office offers opportunities to collaborate and access amenities including walking areas, food and coffee, a workout facility, and check-ups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED