Master Data Specialist

Zoetis•Parsippany, NJ

20h•Remote

About The Position

The Customer Master Data Specialist establishes address codes for direct and indirect customers in the order-to-cash and reporting system, following standard operating procedures. The role maintains customer accounts, including changes and deletions, and ensures customer information remains accurate and complete. It also investigates licensing and financial responsibility status, contacts customers to update registration details, and maintains accurate tax, tax-exemption, credit-card, and bank information. The specialist provides first-line customer support by phone, email, and Salesforce.com, aiming to deliver efficient, personalized, and solution-oriented service. The role requires managing multiple tasks in a fast-paced, high-volume environment with minimal supervision and strong attention to detail. The specialist also recommends procedural improvements and supports operational responsibilities as a team player while demonstrating Zoetis leader behaviors.

Requirements

High school diploma required.
At least 2 years of customer service experience.
Proficiency in Microsoft Office and web-based applications.
Expertise with phone systems and Internet applications.
Analytical and organizational skills, attention to detail, and a high degree of accuracy.
Ability to manage time effectively.
Verbal and written communication skills, including the ability to speak and present customer master information to a wide audience.
Comfort with frequent customer interaction and speaking on the phone.
Problem-solving skills.
Positive, outgoing, customer-focused attitude.
Ability to work both independently and as part of a team.

Nice To Haves

Associate or bachelor's degree preferred.
Knowledge of and experience with SAP order-to-cash system functionality.

Responsibilities

Establish address codes for direct and indirect customers in the order-to-cash and reporting system according to standard operating procedures.
Maintain existing customer accounts, including changes and deletions, while ensuring customer information is accurate and complete.
Investigate licensing and financial responsibility status for parties listed on customer accounts.
Contact customers to update registration information for state, DEA, and veterinary licenses.
Ensure tax, tax-exemption, credit-card, and bank information is current and accurate on new and existing customer accounts.
Provide first-line customer support by phone, email, and Salesforce.com.
Manage multiple tasks in a fast-paced, high-volume environment with minimal supervision and strong attention to detail.
Provide solution-driven customer service.
Recommend procedural improvements in operational areas of focus.
Demonstrate Zoetis leader behaviors and work as a team player in support of operational responsibilities.