Customer Master Data Specialist
About The Position
We are seeking a detail-oriented and analytical Customer Master Data Specialist to join our team. In this role, you will be the single point of contact and subject matter expert (SME) for all Customer Master Data within our SAP environment. You will oversee the end-to-end customer onboarding/new account creation workflow, ensure strict adherence to Standard Operating Procedures (SOPs), and audit critical compliance documentation (tax forms, credit applications, contracts, etc.) to maintain data integrity across the enterprise. To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Requirements
- Bachelor’s degree in Business, Information Systems, Finance, Supply Chain, or a related field (or equivalent work experience).
- 3–5+ years of hands-on experience managing Master Data (specifically Customer Master) in SAP (ECC or S/4HANA).
- Proven experience writing, maintaining, and training teams on Standard Operating Procedures (SOPs).
- Deep experience reviewing legal, financial, and tax documentation for onboarding compliance.
- Strong verbal and written communication skills to effectively collaborate with stakeholders across Sales, Finance, and IT.
Nice To Haves
- Familiarity with SAP partner functions, customer hierarchies, and SD/FI integration points.
- Experience with master data management (MDM) tools, workflow engines, or SAP MDG (Master Data Governance).
- Strong working knowledge of Microsoft Excel (VLOOKUPs, Pivot Tables) for data analysis and mass uploads.
Responsibilities
- Serve as the primary SAP Subject Matter Expert (SME) for Customer Master Data maintenance, creation, and updates (e.g., Sold-To, Ship-To, Bill-To, Payer, Partner Functions).
- Process new account creation requests and maintain existing customer records accurately and within established SLAs.
- Conduct regular data auditing, cleansing, and deduplication exercises in SAP to maintain data hygiene and operational efficiency.
- Troubleshoot customer master data-related errors that impact order processing, billing, tax determination, or reporting.
- Oversee the end-to-end new account setup lifecycle, ensuring seamless coordination between Sales, Warehouse, Credit, Finance, Tax, and Legal teams.
- Verify, collect, and validate all required onboarding documentation (e.g., credit applications, W-9 / tax exemption certificates, bank details, legal agreements) prior to system entry.
- Enforce strict compliance with internal control policies, regulatory standards (e.g., GDPR, SOX), and risk mitigation protocols.
- Author, regularly update, and enforce SOPs and work instructions for Customer Master Data workflows.
- Identify operational bottlenecks and implement continuous process improvements to streamline account setup and data maintenance.
- Provide training, guidance, and support to cross-functional stakeholders on master data policies, workflows, and documentation requirements.
- Act as the key liaison between Sales, Customer Service, Billing, Credit & Collections, and IT to align data structures with business needs.
- Partner with IT and SAP deployment teams during system upgrades, migrations, or testing (UAT) related to customer master data architecture.
- Monitor key performance indicators (KPIs) such as request turn-around times, data accuracy rates, and document completion metrics.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
