Customer Marketing & Editorial Content Lead

Forus•New York, NY

18h•Onsite

About The Position

As Customer Marketing & Editorial Content Lead at Forus, you will turn the outcomes, expertise, and insights across our network into the most credible and useful body of content in medication access. Forus works with thousands of physicians, patients, healthcare organizations, and life sciences partners across a growing number of specialties. That gives us a unique view into how patients access therapy, where the system breaks down, and what leading organizations are doing differently. Your job will be to identify the stories, data, and ideas worth sharing and turn them into content that customers, clinicians, industry leaders, and partners want to use. You will work directly with customers, physicians, patients, medical societies, advocacy organizations, and internal experts to produce case studies, reports, articles, presentations, webinars, and other substantive content. Some of this work will help customers communicate their own impact internally. Some will be co-published with trusted external organizations. Some will establish Forus as an authoritative voice on the problems and opportunities shaping access to medicine. You will own the process from idea through research, creation, approval, and distribution. This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Forus' success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you.

Requirements

4–10 years of experience in content strategy, journalism, editorial, customer marketing, product marketing, communications, or a related role
Exceptional writing and editorial judgment, with the ability to turn complex healthcare, operational, and technical topics into clear and compelling stories
Familiarity interviewing customers, executives, clinicians, patients, or other subject-matter experts and building the trust required to tell their stories well
A portfolio of high-quality case studies, articles, reports, videos, or other substantive content you personally helped create
Strong analytical instincts and comfort working with data to identify, validate, and communicate meaningful outcomes and trends
Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
High NPS with your former teammates

Responsibilities

Own Forus’ editorial content roadmap across customer stories, industry analysis, educational content, data-driven reports, and partner publications
Identify the strongest stories and ideas across our customer base, provider network, patient experience, data, and broader healthcare ecosystem
Interview clinicians, executives, operators, patients, and industry leaders to understand complex problems and uncover the substance behind each story
Produce high-quality case studies, articles, reports, presentations, webinars, testimonials, and other written and multimedia content
Develop co-published content with medical societies, patient advocacy organizations, and other trusted healthcare partners
Build a repeatable editorial process for sourcing ideas, validating data, securing approvals, maintaining quality, and publishing at a consistent cadence
Partner with growth, commercial, partnerships, communications, design, and external production teams to adapt and distribute content across web, events, sales materials, social, and video