Customer Marketing Coordinator

Zip•San Francisco, CA

19d•$50 - $65

About The Position

Zip is seeking a proactive and organized Customer Marketing Coordinator for a six-month engagement. This role will primarily focus on sourcing speakers for tradeshows, webinars, and field events. Additional responsibilities include supporting the 3rd party review site strategy, customer story sales enablement, and customer gifting programs. The coordinator will be a key executor, enabling the Customer Marketing lead to focus on high-level strategy while ensuring day-to-day programs progress effectively.

Requirements

2-3+ years of experience in B2B SaaS from a marketing or customer-facing role.
Ideally with exposure to customer marketing, event marketing, or content marketing.
Strong writing skills, specifically the ability to write polished sales enablement materials that convey customer challenges and Zip's solutions.
Strong project management skills: organized, self-directed, and able to juggle multiple programs.
Comfortable working cross-functionally, especially with Product Marketing, Customer Success, Sales, and Solutions.

Nice To Haves

Proven speaker sourcing experience: ability to find, vet, and secure speakers for tradeshows and field events, and manage that process independently.

Responsibilities

Own the sourcing and recruitment of customer and industry speakers for tradeshows, webinars, and field events, managing outreach, vetting candidates, and shepherding confirmations.
Work closely with the Customer Success team to identify and target customers for reviews on G2 and Gartner, including building and running outreach campaigns, tracking results, and optimizing the approach.
Support the customer story program by developing supporting materials for GTM teams to showcase customer proof.
Help manage gifting logistics across different customer lifecycle touchpoints, including sourcing gift options, coordinating orders, and ensuring coverage.