Customer Marketing Coordinator

Zip•San Francisco, CA

21d•$50 - $65

About The Position

We're looking for a proactive, organized Customer Marketing Coordinator to join our team for a six-month engagement. This role is primarily focused on speaker sourcing for tradeshows, webinars, and field events, with additional support across our 3rd party review site strategy, customer story sales enablement, and gifting programs. You'll be a key executor helping our Customer Marketing lead stay focused on high-level strategy while keeping the day-to-day programs moving.

Requirements

2-3+ years of experience in B2B SaaS from a marketing or a customer-facing role, ideally with exposure to customer marketing, event marketing, or content marketing
Strong writing skills: specifically the ability to write polished sales enablement materials that convey the challenges customers were facing and how Zip has solved for those challenges
Strong project management skills: organized, self-directed, and able to juggle multiple programs at once
Comfortable working cross-functionally, especially with Product Marketing, Customer Success, Sales, and Solutions

Nice To Haves

Proven speaker sourcing experience: you know how to find, vet, and secure speakers for tradeshows and field events and can manage that process independently

Responsibilities

Own the sourcing and recruitment of customer and industry speakers for our tradeshow, webinars and field event calendar — managing outreach, vetting candidates, and shepherding confirmations from first contact through event day with our Corporate Marketing team.
Work closely with our Customer Success team to identify and target the right customers for reviews on G2 and Gartner. This includes building and running outreach campaigns, tracking results, and optimizing the approach to drive consistent review volume over time.
Support our customer story program by developing supporting materials for our customer stories that help enable our GTM teams to showcase customer proof when talking about Zip.
Help manage gifting logistics across different customer lifecycle touchpoints, including sourcing gift options, coordinating orders, and ensuring the right moments are covered as we look to scale this program.