Customer Marketing Coordinator / Specialist

Manhattan Associates•Atlanta, GA

1d•Hybrid

About The Position

Great customer marketing doesn't happen by accident; it happens because someone is holding all the threads together. As our Customer Marketing Coordinator / Specialist, you are the operational backbone of our customer marketing and advocacy programs. From coordinating webinars and keeping our database clean to routing content approvals and keeping programs running on schedule, you're the person who makes sure nothing slips. If you're organized, proactive, detail-obsessed, and ready to grow your career in customer marketing, we want to hear from you.

Requirements

2+ years of experience in marketing, customer success operations, event coordination, or a similar role.
Exceptional organizational skills and an eye for detail. You catch what others miss and follow through without being asked twice.
Experience coordinating webinars or virtual events, including platform management.
Comfort working with CRM and marketing platforms (Salesforce, Marketo, or similar) for data management and reporting.
Strong communication skills, written and verbal, with the ability to work effectively across teams and with external customer contacts.
A proactive, can-do mindset: you don't wait to be told what needs fixing, and you bring solutions alongside problems.
Ability to manage multiple workstreams and shifting priorities in a fast-paced environment without losing your cool.
Eagerness to grow your customer marketing career. This role is a launchpad for someone ready to develop deep expertise in advocacy, community, and customer storytelling.

Nice To Haves

B2B or enterprise technology experience a plus.

Responsibilities

Support the execution and logistics of customer marketing programs across advocacy, communications, and community initiatives, keeping projects on track, on time, and on budget.
Own end-to-end coordination of customer webinars: platform setup, speaker logistics, run-of-show, dry runs, attendee communications, and post-event follow-up.
Maintain database hygiene across customer marketing platforms, ensuring contact records, advocate profiles, reference statuses, and program activity are accurate and up to date.
Support reporting and analytics for customer marketing programs, pulling data, building dashboards, and delivering regular updates on program performance and pipeline influence to the team.
Manage content routing and approvals workflows, ensuring case studies, testimonials, and customer-facing materials move efficiently through review cycles and reach the finish line.
Provide operational support across the advocacy and community program portfolio, coordinating logistics for advisory board meetings, speaker programs, VIP events, Momentum activations, and customer hub activities.
Serve as a key point of coordination between Customer Marketing and cross-functional partners including Customer Success, Sales, Events, and Marketing Operations.
Identify process gaps and proactively suggest improvements that make the team more efficient, consistent, and scalable.

Benefits

Market-leading pay
Comprehensive health coverage
401(k) with 50% match up to 6% from day one
Access Global Path, our structured development program with global opportunities
Free LinkedIn Learning
Mentorship
Hybrid work options
Flexible policies
Onsite fitness centers
Monthly volunteer events