Customer Manager

California Capital Insurance•Reno, NV

1d•Hybrid

About The Position

At Capital Insurance Group (CIG), our Customer Managers play a unique and highly strategic role in shaping the customer experience. Rather than focusing on a single insurance product or line of business, Customer Managers serve as trusted advisors and advocates, helping customers navigate complex business, risk, and insurance challenges while delivering solutions tailored to their evolving needs. The Customer Manager serves as the primary owner and steward of customer relationships within an assigned industry Practice alignment. Unlike traditional insurance roles that are organized around specific products or lines of business, the Customer Manager is responsible for understanding and managing the overall needs of the customer and ensuring that CIG delivers a coordinated, comprehensive solution to support customer success. This role develops deep expertise in the assigned customer segment, including the operational, financial, regulatory, and risk-related challenges customers face. The Customer Manager works across the organization to align insurance products, risk management services, loss control resources, claims insights, technology solutions, and other value-added services to address customer needs and improve outcomes. The Customer Manager serves as the voice of the customer within the organization, helping ensure strategic decisions, product offerings, and service capabilities remain aligned with customer expectations and emerging market needs.

Requirements

Bachelor's degree in Business, Insurance, Risk Management, Finance, Marketing, or a related field; equivalent experience may be considered.
7+ years of experience in P&C insurance: underwriting, product management, customer relationship management, risk management, or a related field.
Demonstrated ability to build and manage strategic customer relationships.
Strong understanding of P&C insurance products, risk management principles, and customer service strategies.
Ability to work effectively across departments and influence outcomes without direct authority.
Strong analytical, communication, presentation, and problem-solving skills.

Nice To Haves

CPCU, ARM, CIC, CRM, or other insurance/risk management designation preferred.

Responsibilities

Serve as trusted advisors and advocates, helping customers navigate complex business, risk, and insurance challenges.
Deliver solutions tailored to customers' evolving needs.
Understand and manage the overall needs of the customer.
Ensure CIG delivers a coordinated, comprehensive solution to support customer success.
Develop deep expertise in the assigned customer segment, including operational, financial, regulatory, and risk-related challenges.
Work across the organization to align insurance products, risk management services, loss control resources, claims insights, technology solutions, and other value-added services.
Serve as the voice of the customer within the organization.
Help ensure strategic decisions, product offerings, and service capabilities remain aligned with customer expectations and emerging market needs.

Benefits

Accrue twenty-one days of Paid Time Off during your first year
Up to eighty-seven percent of benefits are covered by CIG for you and your family members
Medical, Dental, Vision plans, Telehealth
One hundred percent covered plans Basic Life & AD&D
Employee Assistance Leave Management
Long Term Disability
Short Term Disability (Outside of CA)
Employee Benefit Advocacy Hot Line
Family Caregiver Support (Homethrive)
Child Care Resources (Tootris)
Business Travel Accident Protection
Voluntary benefit offerings
Short-term Disability (CA only)
Voluntary Life AD&D self, spouse, and child plans
Flexible Spending (FSA)
Health Savings (HSA)
Hospital Indemnity
Accidental Injury
Pet Insurance
Commuter Benefit
Critical Illness
ARAG Legal Services
Norton LifeLock
Nine paid holidays, plus two floating holidays
Above and Beyond Reward Recognition Program
Kudos & Shout Out Points Program
Quarterly Above and Beyond Bonus Program
Annual Above and Beyond Bonus Program
Competitive compensation
Base compensation
Salary Management
Spot Bonuses
Annual Incentive/Profit sharing program, potential payout annually based on company results.
Discount partnerships
Gym memberships, credit union, travel, shopping, restaurants, theme parks, and more
Insurance, educational reimbursement, and bonus programs
Employee Referral Bonus Program
Home and Auto Insurance Discount Program.
Paid Volunteer Time
Retirement savings benefit (401k and Roth + match)
Health & Financial Wellness
Wellness platform, tools, and events - Vitality
Health Savings Account – match
Financial Wellness Resources