Customer Experience Manager / Customer Service Manager

Jacobs Management Group • Aurora, IL

8d • Onsite

About The Position

My client, a long-standing medical device manufacturer, is hiring a leader for its Customer Experience Team, onsite in Aurora, IL. Every sales order, inquiry, and complaint runs through this team, and how you lead it shapes what customers experience.

Requirements

• Be able to do the job as described.
• You've managed a team before
• You take initiative and work independently
• You want a role to grow into long-term

Nice To Haves

• HubSpot experience
• Microsoft Dynamics NAV experience
• Regulated industry experience

Responsibilities

• Lead and develop a three-person team
• Oversee accurate, on-time sales order processing
• Resolve customer and sales team inquiries and complaints
• Partner with Quality Control on returns and complaint handling
• Report KPIs and action plans to senior leadership
• Refine procedures so the team runs more efficiently

Benefits

• Medical
• Dental
• Vision
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed