Customer Implementation Manager
About The Position
Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, Maersk is redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, the company believes in the power of diversity, collaboration, and continuous learning and works hard to ensure that the people in the organization reflect and understand the customers they exist to serve. With over 100,000 employees across 130 countries, they work together to shape the future of global trade and logistics. Maersk invites individuals to join them as they harness cutting-edge technologies and unlock opportunities on a global scale, sailing towards a brighter, more sustainable future.
Requirements
- Continuous improvement mindset: a strong mindset of continuous improvement – someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day
- Proven experience leading logistics or supply chain implementations, including project management in a multi‑stakeholder environment
- Strong understanding of international supply chain operations, including ocean, air, and origin services such as trucking, customs, and milestone visibility
- Demonstrated ability to engage professionally with customers and internal stakeholders at both operational and senior levels
- Solid project management capability, supported by certification (PMP, ACP‑PMI, or equivalent) or equivalent education and experience
- High proficiency in project management tools such as MS Project, Excel, and PowerPoint, with a structured and detail‑oriented working style
- Excellent communication, problem‑solving, and prioritization skills, with the ability to manage timelines and complexity under pressure
- Must be authorized to work for any employer in the U.S.
Responsibilities
- Lead customer implementations of medium to high complexity, ensuring a smooth transition from commercial award to stable operations
- Own and drive the end-to-end implementation project plan across functions and geographies, including operations, IT, HR, and finance
- Establish project milestones, readiness criteria, and go/no‑go stage gates, providing clear visibility to internal and external stakeholders
- Proactively manage risks, dependencies, and issues from award through hypercare, escalating where required to protect delivery and profitability
- Act as the central point of coordination for customers during onboarding, ensuring scope adherence and alignment with the solution sold
- Partner with operational teams to ensure readiness, including SOPs/IOPs, staffing, training, IT/EDI integration, KPI reporting, and service quality
- Contribute to commercial opportunities by supporting solution design and presenting the implementation approach during pre‑sale and sales engagements
- Capture lessons learned and share best practices to continuously improve implementation methodologies and execution standards
Benefits
- Health Insurance
- Paid Time Off
- 401k Match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
