Customer Implementation Lead

Transparent Search Group • San Francisco, CA

6d • Hybrid

About The Position

Cranston is a seed-stage AI company automating bookkeeping and tax preparation for CPA firms, taking on the repetitive, detail-heavy work that bogs accountants down. It has signed hundreds of thousands of dollars in pilot revenue within weeks. Cranston's founders have each scaled companies before: one built a B2B SaaS company to 50 people and $10M+ in revenue, and the other scaled a tax and bookkeeping business to millions in revenue. Founded in 2025, Cranston has raised a $5M seed. Cranston is hiring a Customer Implementation Lead (2-5 years) to own the end-to-end onboarding journey for accounting firms. Demand has outgrown the co-founder who has been running onboardings personally, so you will build the implementation function from the ground up as a high-impact individual contributor, working directly with the founders in San Francisco.

Requirements

• 2-5 years in customer onboarding or implementation at B2B SaaS companies
• A customer-facing B2B SaaS background with hands-on technical troubleshooting and configuration
• Built repeatable onboarding processes from scratch
• Experience training end users on new software workflows
• Experience at a seed or Series A startup
• Bachelor's degree or higher
• Based in San Francisco and able to work in the office 3-4 days a week

Nice To Haves

• Accounting software or financial workflow experience (CPA space)

Responsibilities

• Lead the full onboarding lifecycle, from signed contract to confident daily use, for accounting firms with 5-50 employees.
• Scope onboarding needs with firm owners, then schedule and run training sessions for their teams.
• Triage and resolve post-onboarding questions as the primary implementation contact.
• Build and document repeatable onboarding processes and playbooks as the founding member of the team.
• Feed structured customer feedback to product and engineering.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level