Customer Manager, Poultry Account Management MAH – GB

MSD

22d•Remote

About The Position

This role is responsible for building and sustaining strong, long‑term partnerships with key customers across the GB poultry industry. Through a deep understanding of customer needs, challenges and opportunities, the role develops and delivers account plans that deliver value to our customers and drive sustainable growth for our company, while supporting animal welfare, sustainable production and the responsible use of medicines. Working across a broad customer base, the role collaborates closely within the Poultry Species Team and wider cross‑functional groups to align customer strategy, insight and execution. Success in this role is driven by strong customer relationships at all levels, high‑quality commercial decision‑making, and the ability to position our company’s Animal Health as a trusted, long‑term strategic partner through its innovative portfolio of biopharmaceuticals and technology.

Requirements

Account Management
Account Management
Animal Health Sales
Bid Management
Commercial Account Management
Contract Management
Customer Centric Solutions
Customer Insights
Customer Management
Customer Relationship Building
Customer Satisfaction
Customer Strategy
Data Analysis
Delivering Value
Industry Knowledge
Livestock Management
Market Analysis
Market Sensing
Risk Management
Sales Forecasting
Sales Reporting
Sales Strategy Development
Seafood Processing
Stakeholder Relationship Management
Strategic Collaborations
Demonstrated capability in Key Account Management, including strategic planning, negotiation and consultative selling within complex customer environments.
Strong commercial acumen with the ability to analyse market dynamics, identify opportunities and risks and translate insight into actionable account strategies.
Sound understanding of wider business principles, enabling effective contribution to sustainable growth and long‑term value creation.
Proven ability to build trusted, long‑term relationships with internal and external stakeholders, including influencing without direct line authority.
Strong interpersonal and communication skills, with credibility to engage effectively across all levels of customer and internal organisations.
High levels of professionalism, integrity and ethical judgement aligned with our company’s values.
Well‑organised, solutions‑focused and able to work effectively under pressure within a fast‑changing, matrixed environment.
Collaborative team player with the flexibility to adapt and evolve in response to market and business change.
Strong analytical capability, with confidence using data, insights and digital business systems to inform decision‑making.

Nice To Haves

Secondary Language(s)

Responsibilities

Build and sustain long‑term, strategic relationships with key poultry customers, influencers and decision‑makers, positioning our company’s Animal Health as a trusted partner.
Develop deep customer insight to identify needs, opportunities and risks, acting as the primary owner of overall account relationships.
Represent the customer voice internally, ensuring field insight informs business decisions and long‑term strategy.
Develop, implement and deliver key account plans that drive sales growth in line with Integrated Livestock Business Unit strategy and agreed financial targets.
Lead commercial activity within accounts, including pricing, promotional strategies, negotiation and share‑of‑wallet growth.
Use market insight to support accurate forecasting, prioritisation and risk management.
Work closely with the Poultry Species Team, including Commercial and Technical colleagues, to deliver coordinated, high‑quality customer solutions.
Collaborate with cross‑functional teams (National Accounts, Operations, Customer Services, Finance) to meet customer expectations and deliver mutual value.
Act as an internal subject‑matter resource based on strong customer, market and industry knowledge.
Support technical engagement and on‑farm activity in collaboration with technical colleagues, demonstrating value through practical application and training.
Represent our company’s Animal Health at internal and external industry events, strengthening our company’s reputation and industry relationships.
Contribute to continuous improvement and innovative approaches to how our company’s supports the GB poultry industry.