Customer Managed Services - Senior Manager

PwC•Tampa, FL

1d•$124,000 - $280,000•Hybrid

About The Position

The Opportunity As a Customer Managed Services - Senior Manager you will lead client-focused consulting efforts that help shape customer experience strategies, analyze service operations, and develop solutions that improve how organizations engage with their customers. As a Senior Manager you will lead large projects, advise clients at a senior level, and use sound judgment to guide teams through complex work while building trusted relationships and driving operational excellence within our Customer Consulting practice. In this role at PwC, you will guide multidisciplinary teams, communicate clear recommendations, and bring together customer insights, service design, and practical execution to support business growth and a better customer journey.

Requirements

At least a Bachelor's degree
At least 7 years of experience

Nice To Haves

Preference for at least one of the following fields of study: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, Computer Applications
Demonstrating customer managed services leadership across complex client environments
Crafting executive messages that translate service outcomes clearly
Applying systems thinking to identify process gaps and opportunities
Validating client feedback and adjusting service approaches thoughtfully
Coaching diverse teams through ambiguity and change
Modeling professional standards, conduct, and independence requirements

Responsibilities

Advising clients on customer experience strategies and managed services approaches that improve retention, satisfaction, and loyalty
Leading large customer experience programs from planning through execution, aligning priorities, milestones, and delivery teams
Analyzing customer journeys, touchpoints, and service data to identify pain points and uncover opportunities for improvement
Designing service models, journey maps, and customer-centric operating approaches that support business growth
Applying systems thinking to connect customer feedback, performance indicators, and process improvements to business outcomes
Guiding teams through complex delivery challenges, changing priorities, and ambiguous client environments
Coaching team members on customer strategy, service design, relationship management, and client delivery methods
Building trusted client relationships across multiple levels to present findings, validate direction, and adapt recommendations
Using digital tools, customer data management, and trend analysis to inform solutions and track program performance
Developing and refining customer experience offerings that support scalable delivery and long-term client value