Senior Product Manager - Managed Security Services (Onboarding)

Arctic Wolf • Eden Prairie, MN

5d • $173,000 - $259,000 • Hybrid

About The Position

This role serves as a strategic bridge between Product Management and Engineering, responsible for translating vision into actionable plans that drive a seamless and scalable customer onboarding experience. The position focuses on operationalizing the customer onboarding journey, ensuring customers are effectively welcomed into the Arctic Wolf ecosystem through intuitive, self-service experiences that accelerate time to value and reduce operational dependencies.

The individual partners closely with stakeholders across Product, Engineering, Customer Success, and Operations to prioritize initiatives, evaluate trade-offs, and maintain a clear, outcome-driven backlog. They are responsible for designing and evolving overall onboarding processes that incorporate both existing and newly acquired products into a unified customer experience while creating a flexible foundation that can readily scale to support future acquisitions and portfolio expansion. The successful candidate will influence all product line teams as well as directly support the various internal teams, both in customer success and technical support, and the tooling they need to help customers through the onboarding experience.

The role requires a deep understanding of customer onboarding workflows, product integrations, customer outcomes, and operational metrics. The individual facilitates project kickoffs, defines requirements, ensures engineering documentation aligns with business objectives, and leverages telemetry and customer feedback to continuously optimize the onboarding experience. With strong organizational awareness, they track progress, identify risks and blockers, and drive cross-functional alignment to deliver a cohesive, scalable onboarding platform that improves customer adoption, engagement, and long-term success.

Requirements

• Deep understanding of customer onboarding workflows, product integrations, customer outcomes, and operational metrics.
• Ability to facilitate project kickoffs, define requirements, ensure engineering documentation aligns with business objectives, and leverage telemetry and customer feedback to continuously optimize the onboarding experience.
• Strong organizational awareness to track progress, identify risks and blockers, and drive cross-functional alignment.
• Experience collaborating with Engineering Managers, Tech Leads, and PJMs to run project kick-offs and facilitate project breakdowns, epic creation, and story sizing.
• Ability to gather detailed requirements for each project.
• Experience keeping a prioritized list of projects across involved teams.
• Familiarity with Jira and Aha! artifact management.
• Ability to watch and interpret telemetry (usage and stats, including cost) across projects.
• Experience maintaining a team's backlog, verifying epics and stories for priority, sizing, and Acceptance Criteria.
• Ability to provide clear status and progress reports with charts, Jira, and other reports.
• Experience identifying latent demand for heavy lift items.
• Ability to attend key ceremonies to answer questions, identify risks and blockers, and escalate disruptions.
• Ability to accept finished results from team sprint demos.
• Experience defining product strategy for areas of responsibility.
• Experience working with multiple affiliated teams within the Engineering Group.
• Understanding of roadmaps across teams and the consequences of priority changes.
• Background checks are required for this position.
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). An offer of employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

Nice To Haves

• Experience with Arctic Wolf's Aurora Platform.
• Experience with both existing and newly acquired products.
• Experience creating a flexible foundation that can readily scale to support future acquisitions and portfolio expansion.
• Experience influencing all product line teams.
• Experience directly supporting customer success and technical support teams.
• Experience with tooling for customer onboarding.

Responsibilities

• Works with higher level PMs and Eng Managers to understand the vision and the breakdown of projects.
• Collaborate with stakeholders to understand the relationship between projects and to inform prioritization / trade-off analysis within and across the backlogs of multiple teams.
• Has deep level of knowledge about at least one service function and a high-level understanding of the others inclusive of the tools used, outcomes being driven, and metrics that drive the business.
• Partners with Engineering to present and evangelize new components to audiences across all levels of organization.
• Maps requirements to engineering artifacts and documents; validates, where possible, that HLDs cover all validated use cases and functionality workflows.
• Collaborates with Engineering Managers, Tech Leads, and PJMs to run project kick-offs and facilitate project breakdowns, epic creation, and story sizing. Gathers detailed requirements for each project.
• Keeps a prioritized list of projects across involved teams, for the areas of responsibilities. Can answer the questions of cost of moving projects or inserting new ones. Participates in GL activities. Ensures that all Jira and Aha! artifacts are up to date for in-flight projects and the proposed projects list is prioritized.
• Watches telemetry - usage and stats (including cost) - across projects. Interprets the "so-what" and reports with recommendations at staff meetings.
• Collaborate with Engineering Managers, Tech Leads, and PJMs to maintain the teams' backlog, verify that epics and stories are in correct priority, have sizing, have Acceptance Criteria, and are ready for grooming by the team.
• Have a clear picture, and the details of current status and progress with charts, Jira, reports, etc. to prove it, for all projects in your purview. Can answer without hesitation what is on track and what is not, and why.
• Identify latent demand for heavy lift items, which cause significant business problems, for consideration in future strategy sessions.
• Attends key ceremonies to answer questions, identify risks and blockers, escalate disruptions and issues (e.g. sprint kick-off, project kick-off, sizing and refinement - as necessary) as well as all team sprint demos and "accepts" the finished results.
• Escalates any unexpected delays, blockers, non-prioritized asks from other teams, etc.
• Helps define product strategy for your area(s) of responsibility.
• Typically works with multiple affiliated teams within the Engineering Group (e.g. Platform (Data Platform, API Platform, Identity, Access Control), MSS (SOC, Concierge, Customer, GTO), MDR (Network, Cloud, Endpoint, Identity), etc.).
• Understands the roadmap across teams and consequences of priority changes across the product area.
• Has earned respect and goodwill from the engineering teams and leadership.
• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

Benefits

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed