Customer Logistics Supervisor

Ryder • Jonesboro, AR

23h

About The Position

The Customer Logistics Supervisor oversees logistics operations under the responsibility of the Manager. The role coordinates day-to-day activities and provides coaching, development, and training to staff. The supervisor recommends improvements to the facility, equipment, machinery, and processes, and ensures staff performance meets standards and supports business objectives. The role collaborates with the Logistics Manager and customers to ensure logistics processes meet company standards and customer service specifications.

Requirements

• High school diploma or GED required.
• Zero to one year of direct supervisory or leadership experience required.
• Strong planning skills; results-oriented approach; effective leadership, motivating, and interpersonal skills.
• Strong verbal and written communication skills.
• High degree of initiative.
• Ability to build and maintain professional relationships at all levels of the organization, including peers, work groups, customers, and supervisors.
• Ability to work independently and as part of a team.
• Flexibility and self-drive to excel in a fast-paced environment.
• Ability to multitask; strong organization and time-management skills.
• Detail-oriented with excellent follow-up practices.

Nice To Haves

• One year or more of experience in a transportation, warehouse, or distribution environment is preferred.

Responsibilities

• Supervise, coordinate, and oversee day-to-day logistics operations.
• Plan and review logistics processes with the Logistics Manager to ensure they meet company standards and customer service specifications.
• Establish work schedules and procedures, and coordinate workers’ activities to support optimal shift and team logistics.
• Be accountable for site key performance indicators (KPIs).
• Collaborate with the customer on all aspects of operations.
• Meet with team members individually and collectively to monitor progress, track performance, coach and counsel, and recognize successes.
• Promote team spirit, diversity and inclusion, cooperation, and opportunities to improve internal processes.
• Conduct team-member performance evaluations and recommend performance awards or merit increases when appropriate.
• Address performance problems through corrective action and disciplinary processes.
• Understand the labor agreement and maintain positive labor relations with employees.
• Implement health, safety, and security initiatives, practices, and behaviors, and ensure adherence to company rules and policies.
• Orient employees and Lead Hands, providing the information, technology, and materials needed to perform their jobs.
• Perform other duties as assigned.

Benefits

• Comprehensive benefit package, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• 401(k) retirement savings plan with company match.
• Discounted stock purchase options.
• Performance-based annual cost-of-living increases.
• Comprehensive training and opportunities for professional development.
• 12 weeks of paid maternity leave.
• Additional paid time off day for military veterans.
• Position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED