Customer Logistics Specialist

Aurora Dairy Corp.•Boulder, CO

21h•Hybrid

About The Position

The Customer Logistics Specialist is responsible for coordinating and executing the timely, accurate, and cost-effective fulfillment of customer orders through the use of contract carriers in a fast-paced environment. This role manages end‑to‑end logistics activities for milk and butter orders, ensuring a high level of customer service while balancing transportation costs and operational efficiency. The position serves as a critical liaison between customers, carriers, and internal teams to support reliable deliveries, resolve issues, and maintain accurate order and shipment records. This position is based in CO, and is a hybrid role that requires 1-2 days per week worked from our corporate office in Boulder, CO.

Requirements

2–4 years of professional experience in customer service, logistics, or supply chain; dairy industry experience preferred.
High School diploma or equivalent required, college degree preferred.
Experience with M3 and EDI systems and processes preferred.
Advanced proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
Professional written and verbal communication skills.
Highly organized and detail-oriented, with strong time management skills and the ability to prioritize multiple urgent tasks in a fast-paced, high-volume environment.
Strong communication and collaboration skills.
The ability to identify and prioritize the most important task when there are multiple competing items for urgency.
Adaptable and proactive problem solver, able to respond quickly to changing priorities and business needs.
Proven ability to maintain accuracy and attention to detail while performing repetitive tasks.
Sound judgment and discretion when handling confidential or sensitive information.
Must possess a valid driver’s license, reliable mode of transportation and proof of automobile insurance with required levels of coverage.

Nice To Haves

dairy industry experience preferred
college degree preferred
Experience with M3 and EDI systems and processes preferred

Responsibilities

Use the Transportation Management System (TMS) to build shipments for customer orders, ensuring on-time and in-full deliveries.
Monitor, address, and resolve late deliveries and missed pickups in coordination with carriers and internal teams.
Investigate and resolve delivery issues, including lost or damaged product, by documenting findings, filing carrier claims, and coordinating appropriate product disposition while keeping relevant teams informed.
Audit and approve carrier freight invoices for payment by the Finance team.
Manage shipments originating from multiple locations by coordinating schedules, carrier capacity, and routing.
Leverage freight market data, pricing tools, and carrier knowledge to evaluate rates and make informed decisions that optimize freight spend and service levels.
Maintain a professional working relationship with contract carriers to help ensure smooth and efficient operations.
Ensure MOQ, quantity adjustments, delivery changes, pricing errors and lead-times; often requiring face to face meetings via Teams or alternative forms of communication.
Communicate and collaborate closely with the Sales team to support customer requirements, order execution, and service expectations.
Ensure customer orders are accurately received via EDI, processed through M3, and properly interfaced with the Transportation Management System (TMS); investigate and resolve errors as needed.
Leverage customer web interfaces to efficiently manage order information, including delivery appointments, order confirmation, pallet quantities, order sizes, and inventory visibility.
Use various production reports, communicate with Supply Chain team as needed to confirm product inventory and availability. Proactively adjust ship dates and quantities to accommodate inventory shorts.
Build and maintain accurate records for internal and external communication, problem solving, and reporting.
Research and resolve invoicing discrepancies in collaboration with Accounts Receivable (AR) to ensure timely and accurate billing.