Customer Logistics Manager - Yard Operations (Sun-Wed 7am-7pm)

Ryder Supply Chain Solutions • Bloomfield, CT

3d • $70,000 - $75,000

About The Position

The Customer Logistics Manager oversees day-to-day operations within an assigned function and is responsible for operations and account management, including leading direct reports and achieving daily operational goals. The manager represents Ryder to customers and employees and is expected to provide strong customer service while aligning with the company’s values of trust, innovation, expertise, collaboration, and safety.

The role is based on a stated schedule of Sunday through Wednesday, 7 a.m. to 7 p.m. Candidates must also be willing to work flexible shifts because customer operations run 24/7, and provide off-shift support in the event of a critical customer network disruption or crisis. The position involves managing staffing, employee performance and development, operational planning and scheduling, health and safety, and compliance with applicable regulations.

This is a salaried role with a stated pay range of $70,000–$75,000. Ryder describes a comprehensive benefits package for full-time positions and offers professional development and training opportunities.

Requirements

• High school diploma or GED.
• At least two years of relevant experience in supply chain, logistics, warehousing, or a related industry field.
• At least one year of direct supervisory or leadership experience.
• Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Access.
• Advanced logistics industry knowledge.
• Advanced knowledge and understanding of customer/company local and federal regulations.
• Intermediate fundamental knowledge of supply chain management components.
• Strong advanced knowledge of manufacturing and production.
• Ability to work within international functional teams.
• Strong analytical ability to address unusual and difficult problems.
• Demonstrated technical and professional skills in a job-related area.
• Ability to make timely decisions.
• Strong oral and written communication skills.
• Ability to build and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
• Ability to work independently and as part of a team.
• Flexibility and self-direction in a fast-paced environment.
• Ability to multitask; strong organization and time-management skills.
• Attention to detail and excellent follow-up practices.
• Willingness to work a flexible schedule across various shifts, with customer operations spanning 24/7.
• Commitment to Ryder’s values of trust, innovation, expertise, collaboration, and safety; comfort using technology as part of daily work.

Nice To Haves

• Bachelor’s degree in business, logistics, or supply chain.

Responsibilities

• Manage day-to-day operations within an assigned function, including operations and account management.
• Lead direct reports and support achievement of daily operational goals.
• Manage customer service satisfaction and expectations.
• Manage staffing, employee performance, and development of exempt and non-exempt employees.
• Oversee day-to-day planning and scheduling.
• Manage health and safety.
• Ensure compliance with state, local, and federal regulations.
• Provide off-shift support in the event of a critical customer network disruption or crisis.
• Perform other duties as assigned.

Benefits

• Comprehensive health and welfare benefits for full-time positions, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family leave, and parental leave.
• Tax-advantaged 401(k) retirement savings plan with company match.
• Discounted stock purchase options.
• Performance-based annual cost-of-living increases.
• Additional paid time off for military veterans.
• Comprehensive training and opportunities for continued professional development.
• The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED