Customer Logistics Coordinator
About The Position
As a Customer Logistics Coordinator, you will serve as a primary point of contact for customers while supporting daily freight and warehouse operations. This role combines customer service, logistics coordination, freight handling, shipment processing, and warehouse support to ensure freight is received, processed, and delivered efficiently. You'll assist customers with freight drop-offs and pickups, operate warehouse equipment, process shipments, and work closely with operations teams to deliver an exceptional customer experience. This is an ideal opportunity for someone who enjoys being both customer-facing and hands-on in a transportation and logistics environment.
Requirements
- 1+ year of customer service experience
- Strong communication, customer service, and organizational skills
- Basic computer proficiency and ability to learn transportation software systems
- Ability to safely lift 50-60 pounds
- Ability to work independently and collaboratively in a team environment
- High school diploma or equivalent
- Must be legally authorized to work in the United States
Nice To Haves
- Experience in warehouse, freight, transportation, logistics, shipping/receiving, or supply chain environments preferred
- Forklift experience preferred; training provided
Responsibilities
- Serve as a primary point of contact for customer inquiries and shipment questions
- Process customer freight drop-offs and pickups
- Provide shipment status updates and freight information
- Deliver a professional and responsive customer experience
- Make outbound calls regarding freight pickups, deliveries, or shipment issues
- Resolve customer concerns and escalate issues when necessary
- Receive and process inbound freight
- Assist with freight staging and movement throughout the terminal
- Load freight onto delivery vehicles as needed
- Operate forklifts and warehouse equipment safely and efficiently
- Inspect freight for damage and ensure proper handling procedures
- Follow all company safety policies and procedures
- Process shipment information using TruckMate and MyConnect
- Complete shipping and receiving documentation
- Maintain accurate shipment records and customer information
- Assist with freight tracking and inventory documentation
- Support daily operational reporting as needed
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term and Long-Term Disability
- Employee Assistance Program (EAP)
- 401(k) with Company Match
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Tuition Reimbursement
- Parental Leave
- Additional voluntary benefit options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
