Customer Logistics Coordinator

TOTE Resources LLC•Tacoma, WA

7d•$39,449 - $69,113•Onsite

About The Position

TOTE Maritime Alaska is seeking a highly organized, customer-focused, and detail-oriented Terminal Specialist to join our Operations team in Tacoma, Washington. This role is ideal for professionals who enjoy customer service, logistics coordination, transportation operations, booking management, and problem-solving in a fast-paced environment. As a key member of our team, you will help ensure the seamless movement of freight while supporting customers, drivers, and internal stakeholders. As a Terminal Specialist, you will serve as a primary point of contact for customers, drivers, and internal departments, ensuring efficient booking management, freight coordination, and customer support. You will play a critical role in supporting terminal operations by coordinating shipments, scheduling appointments, resolving customer inquiries, maintaining accurate records, and supporting daily operational workflows. The successful candidate is customer-focused, detail-oriented, organized, and comfortable managing multiple priorities simultaneously.

Requirements

Strong customer service, communication, and relationship-building skills
Excellent organizational skills with strong attention to detail
Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment
Ability to work independently and collaboratively in a team setting
Basic mathematical and problem-solving skills
Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint
Ability to maintain accuracy under pressure while managing multiple priorities
Comfortable working in a professional office environment with frequent computer use, keyboarding, data entry, reporting, and customer interaction
Must be legally authorized to work in the United States

Nice To Haves

Associate degree preferred
1-2 years of customer service, transportation, logistics, freight, shipping/receiving, or related experience preferred
Experience with web-based applications, transportation software, EDI systems, or e-commerce platforms preferred

Responsibilities

Provide exceptional customer service through phone, email, and face-to-face interactions
Serve as a primary point of contact for customers, drivers, and internal teams
Respond to customer inquiries regarding bookings, vessel schedules, deliveries, pickups, and operational requirements
Communicate company policies, procedures, and transportation requirements clearly and professionally
Resolve customer and vendor concerns in a timely and effective manner
Create, update, and monitor customer bookings to ensure accuracy and timely processing
Coordinate deliveries, pickups, and terminal appointments
Assign customer bookings to designated Maritime Alaska vessels
Monitor shipment activity and booking workflows
Support freight movement and daily terminal operations
Reconcile yard inventory and maintain accurate operational records
Process customer payments and related documentation
Monitor and correct web-based and EDI bookings
Create temporary organizations and update customer account information
Run, review, and audit operational reports to ensure data accuracy
Perform accurate data entry and maintain records in company systems
Support multiple departments to ensure seamless operations
Identify opportunities to improve operational efficiency and customer satisfaction
Support process improvement initiatives
Maintain accurate documentation and reporting to support business goals