Customer Logistics Coordinator - Dispatch

Crete Solutions LLC•Wilmington, NC

4d•Onsite

About The Position

Crete Solutions LLC is looking for a Customer Logistics Coordinator to join our Wilmington Dispatch Team! This is a fast-paced, high-volume role, especially during peak construction season. You'll be the connection between our customers and operations—taking orders, coordinating deliveries, managing changing schedules, and keeping everyone informed throughout the day. Ready-mix experience is always a plus, but we're willing to train the right person.

Requirements

Strong customer service and communication skills.
Ability to thrive in a fast-paced, high-volume environment.
Strong organization and attention to detail.
Ability to multitask and prioritize when several things need attention at once.
Calm, professional approach when schedules change or challenges arise.
Dependability, accountability, and a team-first mindset.
Basic computer skills.

Nice To Haves

Ready-mix experience
Customer service, dispatch, logistics, transportation, or construction experience
Bilingual English/Spanish

Responsibilities

Answer customer calls and accurately enter concrete orders.
Coordinate daily deliveries using available plants, trucks, and drivers.
Manage multiple orders and changing priorities throughout the day.
Communicate delivery times, delays, and schedule changes with customers.
Work closely with Drivers, Plant Managers, Sales, Quality Control, and Operations.
Help resolve customer and delivery issues quickly and professionally.
Maintain accurate order and dispatch information.
Follow company safety and operating procedures.