Customer Load Planning Engineer

FortisAlberta • Airdrie, AB

18d • Hybrid

About The Position

FortisAlberta is seeking a highly skilled Customer Load Planning Engineer to support equitable, timely customer access to electric distribution system capacity. In this role, you will evaluate customer load requests by modeling and analyzing the distribution system, identifying capacity constraints, and recommending technical solutions to support growth. You will work closely with customers, internal teams, and external stakeholders to ensure system reliability, regulatory compliance, and effective project delivery. This position is ideal for an experienced power systems engineer who enjoys solving complex technical challenges and working at the intersection of engineering and customer service!

Requirements

• Degree in Electrical Engineering.
• Minimum five years of experience in electrical distribution system planning.
• Registration as a Professional Engineer or eligibility for registration with the Association of Professional Engineers and Geoscientists of Alberta.
• Strong understanding of power system analysis, protection, and control concepts.
• Solid computer skills with a working knowledge of SAP, CYME, GIS systems, MS Office, Customer Relationship Management (CRM), as well as other related software.
• Proven ability to analyze complex technical issues and apply sound engineering judgment.
• Strong communication, organization, and stakeholder‑management skills with a customer‑focused approach.

Responsibilities

• Develop and analyze distribution system load‑flow models to assess capacity, voltage performance, and equipment loading.
• Perform motor‑starting, harmonic, and short‑circuit studies to support customer load requests and system reliability.
• Identify system constraints and define technical requirements to safely supply new or increased customer load.
• Prepare clear engineering reports outlining scope, constraints, and required system upgrades.
• Maintain and manage the customer load request queue to ensure equitable access to system capacity.
• Track large customer projects and provide technical leadership to internal and external stakeholders.
• Coordinate with transmission facility owners and support development of transmission solutions where required.
• Ensure planning practices align with regulatory, code, and safety requirements and support continuous improvement of planning processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior