Customer Life Cycle Specialist

SonicWall•Remote, United States, VA

2h•Remote

About The Position

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram. Customer Lifecycle Specialist sells our security products and services (via telephone, web or e-mail) to existing, strategic SonicWall customers and is responsible for ensuring a positive customer experience. Will play a fundamental role in achieving company revenue growth objectives. Must be comfortable making 30+ calls per day to existing customers, working with channel partners, generating interest, qualifying renewal opportunities and closing sales.

Requirements

2-4 years of experience in Customer Success, Renewals, Account Management, or Sales
Proven success in driving customer retention, upsell, and renewal metrics
Experience working with channel partners, distributors, or reseller ecosystems
Familiarity with CRM and customer success platforms
Background in cybersecurity
Able to learn full range of SonicWall products and services and to identify how these products and services align to customer needs
Leverages cross-functional resources to achieve results/meet customer needs
Basic indirect Leadership skills - leverages experiences to lead individuals and team
Ability to teach/coach others to improve performance including providing feedback and identifying development opportunities
Excellent verbal and written communications skills
Strong listening and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Proficient with corporate productivity tools, e.g., Microsoft Outlook, Word, Excel.

Nice To Haves

Related undergraduate degree or equivalent of education & experience

Responsibilities

Responsible for selling SonicWall software/hardware products and services (via telephone, web or e-mail) to existing SonicWall customers through outbound calls and correspondence
Articulates effectively the value proposition associated with our software products and services
Recommends business solutions considering customer needs and our interests
Builds relationships with customers based on knowledge of our technology, products, and services
Makes decision based on an appropriate amount of information/data analysis
Adjusts to multiple demands and shifting priorities while ensuring customer needs are met; accepts responsibility for results of actions
Works independently closing own sales
Partners with field sales to support in the selling process
Provides direction and instruction to lower-level representatives
Drive customer retention, expansion, and satisfaction throughout the full product lifecycle
Coordinate closely with Sales Development and Marketing initiatives to drive New New acquisition and expansion within customer base
Partner with Support, and Channel teams to ensure a seamless customer experience
Execute call-to-action campaigns for end-of-support or lifecycle motions
Align customer outcomes with company objectives to achieve strong net retention
Deliver regular business reviews and health checks with customers to demonstrate value realization
Identify upsell and cross-sell opportunities based on product and customer needs