Customer Liaison (Project Manager)

Pilatus Aircraft USA Ltd • Westminster, MD

1d • $86,000 - $116,000

About The Position

The Customer Liaison (Project Manager) serves as the primary point of coordination between customers, maintenance teams, Flight Operations, and Original Equipment Manufacturer (OEM) technical support. This role ensures a seamless customer experience before, during, and after maintenance events by managing work order preparation, logistics coordination, AOG support, and ongoing customer communication. The position supports operational efficiency, regulatory compliance, and customer satisfaction across all service activities.

Requirements

• 5 years of experience in aircraft maintenance operations, customer support, or service coordination
• Strong safety and quality driven mindset.
• Strong knowledge of aircraft maintenance processes and regulatory documentation requirements.
• Proficiency in Microsoft Office required; experience with Quantum and CAMP preferred.
• Excellent communication, organizational, and customer relationship management skills.
• Ability to manage multiple priorities in a fast-paced operational environment.

Nice To Haves

• FAA Airframe & Powerplant (A&P) certification preferred.
• Pilatus PC-12 and/or PC-24 technical experience preferred.

Responsibilities

• Prepare and coordinate work order packages prior to customer aircraft arrival, including logistics planning and Flight Operations coordination.
• Act as the liaison between customers, Pilatus service teams, and OEM technical support engineers (TSEs) to ensure timely resolution of technical and service-related matters.
• Provide proactive customer communication throughout maintenance visits..
• Assist Team Leaders with shop scheduling, work prioritization, and coordination of maintenance activities.
• Support preparation of installation and modification quotes in collaboration with maintenance leadership.
• Maintain and update CAMP maintenance tracking systems for Pilatus aircraft as required.
• Support long-term planning and coordination for spares provisioning and tooling availability.
• Track company rental tooling and spare parts to ensure availability and accountability.
• Coordinate closely with internal departments to ensure efficient workflow and customer support alignment.
• Provides cross-functional coordination support to maintenance teams, Flight Operations, and customer support functions.
• Reviews all tracked maintenance (CAMP,Flight Docs ect.) before aircraft departure for any open maintenance or checks needed completion in the next 90 days and provides report to customer. This ensures no missed or upcoming maintenance requirements needed to reduce customers downtimes.
• All other duties as assigned.
• Occasional travel may be required.

Benefits

• 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
• Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
• 401(k) retirement plan matching up to 6%
• Life and long-term disability insurance premiums paid in full
• Tuition assistance available annually after the first year
• The salary range is $86,000 - $116,000 per year depending on experience. Pay rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees