Customer Success Liaison
About The Position
Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives. Nsight Health — Where Technology Meets Compassion. We are seeking a motivated and detail-oriented Customer Success Liaison to join our Customer Success Department. In this role, you will be responsible for bringing remote care to life through personal connection and hands-on support. You’ll serve as the vital link between high-tech health solutions and real human relationships. This is an in-person, patient-facing role located at our partner clinics, where you’ll work directly with physicians, clinical staff, and patients.
Requirements
- 5-10 years of experience in customer success, account management, or client services.
- A strong track record of engaging clients or patients and achieving goals in a fast-paced, people-first environment.
- Excellent communication and organization skills with the ability to educate, inspire, and build trust with patients.
- Familiarity with HubSpot, EHR/EMR systems, or customer service platforms.
- Fluent in English required, Spanish and/or Vietnamese preferred.
Nice To Haves
- Healthcare experience is strongly preferred.
- Fluent in English required, Spanish and/or Vietnamese preferred.
Responsibilities
- Build strong relationships in partnered clinics, supporting physicians, clinical staff, and helping patients enroll in and navigate our services.
- Troubleshoot in real time, meet enrollment goals, and track key metrics to drive program success.
- Educate patients and clinic teams about the benefits of RPM and CCM, helping them understand how these services improve long-term health outcomes.
- Collaborate with care teams to implement effective, patient-first processes.
- Ensure smooth patient onboarding, support engagement, and retention overtime.
- Maintain compliance with company policies and applicable regulations
- Perform other duties as assigned
Benefits
- 11 Paid Company Holidays annually
- Paid Time Off (PTO)
- Medical, Dental, Vision, and supplemental insurance options
- 401(k) Plan with 3.5% Company Match
- Company-provided equipment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
