Customer Liaison Specialist
Watercare Services Limited•South Strabane Township, PA
1d
About The Position
As a Customer Liaison Specialist, you’ll be the key connection between our customers and the lab — guiding enquiries, providing technical advice, managing workflows, and ensuring results are delivered on time. You’ll also support digital communications, tradeshows, and quality processes that keep our lab running smoothly.
Requirements
- 1+ years’ experience in analytical laboratory science or sample reception
- Degree in chemistry, biology, or related discipline
- Strong communication and customer‑focused mindset
Nice To Haves
- Understanding of chemical/biological analysis
- LIMS/CRM experience, water sector knowledge, ISO17025 exposure
Responsibilities
- Respond to customer enquiries and provide technical testing advice
- Manage customer accounts and monitor work in progress
- Maintain CRM information and support pricing proposals
- Contribute to website updates, LinkedIn content, and tradeshows
- Support compliance with IANZ/ISO17025 standards
Benefits
- Training and development opportunities
- Life and income protection insurance plans
- Generous parental leave
- Employee discounts at a range of large retailers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
