Customer Service Liaison
About The Position
Columbus Fair Auto Auction is looking for a high energy Customer Service Liaison to join their growing team! The Customer Service Liaison is responsible for building and maintaining strong relationships with buyers and sellers by providing proactive support, guidance, and issue resolution throughout the auction process. This role serves as a key point of contact for customers, ensuring they understand auction services, processes, and policies while delivering a positive, consistent experience. The Customer Service Liaison helps drive customer retention, satisfaction, and engagement in a fast-paced auto auction environment. This position would require you to make customer visits throughout the central Ohio area.
Requirements
- Ability to deliver professional, courteous, and solution-oriented customer service.
- Strong verbal and written communication skills
- Strong problem-solving skills with the ability to evaluate situations, identify root causes, and recommend effective solutions.
- Comfortable managing multiple customer requests simultaneously while meeting deadlines.
- Excellent organizational and follow-up skills.
- Strong attention to detail to ensure accurate documentation and communication.
- Proficiency with CRM platforms, auction management systems, and Microsoft Office applications.
- Self-motivated with a strong sense of accountability and follow-through.
- Ability to travel through out the central Ohio territory.
- High school diploma or equivalent required.
- Previous experience in customer service, account management, or client support preferred.
Nice To Haves
- Associates degree in management or related field.
- Experience working with B2B customers is a plus.
Responsibilities
- Serves as a primary point of contact for assigned buyers and sellers.
- Builds long-term relationships through regular communication, follow-ups, and proactive outreach.
- Educates customers on auction services, processes, timelines, and policies.
- Identifies customer needs and works internally to provide appropriate solutions.
- Assists customers before, during, and after auction day with questions related to registration, bidding, titles, payments, arbitration, and vehicle services.
- Coordinates with internal departments including Sales, Operations, Arbitration, Accounting, and Title to resolve customer issues.
- Handles customer concerns and complaints professionally, working toward fair and timely resolution.
- Tracks and follows up on open customer requests to ensure timely resolution.
- Escalates complex or sensitive issues to management when appropriate.
- Identifies trends in customer feedback and communicates insights to leadership.
- Accurately documents customer interactions, issues, and resolutions in CRM or auction systems.
- Maintains up-to-date customer records and communication logs.
- Assists with preparing reports related to customer activity, service issues, and satisfaction metrics.
- Performs other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
