Customer Service Liaison
About The Position
Heart to Heart Hospice provides compassionate care to patients with life-limiting illnesses and their loved ones. The Customer Service Liaison promotes a customer-focused hospice presence in the healthcare community and coordinates care and communication among patients, families, healthcare professionals, facilities, and agency leadership. The role helps address patient and family needs and concerns, supports educational activities, and contributes to agency growth and development. The schedule must be flexible because referral sources, patients, and families may require consultations after hours and on weekends.
Requirements
- 2–3 years of healthcare experience.
- Excellent customer service skills.
- Current state driver's license.
- Reliable transportation and ongoing valid and current auto liability insurance.
- Ability to establish and maintain effective working relationships with all segments of staff, facilities, the lay and professional public, the Board of Directors, and the Medical Director.
- Good communication and interpersonal skills.
Nice To Haves
- Experience in hospice, home health, nursing home, assisted living, or hospital settings is preferred.
- Experience with EMR software is a plus.
Responsibilities
- Promote a customer-focused hospice presence in healthcare-assisted living facilities, nursing homes, home health settings, and hospitals.
- Coordinate care among healthcare professionals.
- Communicate weekly, or daily if needed, with patients and families to ensure their needs are met and that Heart to Heart is delivering a high level of satisfaction.
- Identify problems or dissatisfaction involving patients or families, ensure prompt resolution, and communicate effectively with the clinical team and management as needed.
- Coordinate and provide in-services or educational events for family members and facilities.
- Work closely with agency leadership to meet growth and development targets.
- Ensure overall compliance with local, state, and federal laws, Medicare regulations, and established personnel policies and procedures.
Benefits
- Competitive pay.
- Medical, dental, and vision insurance.
- Paid time off.
- Paid holidays.
- 401(k) with up to 4% employer matching.
- Tuition reimbursement.
- Company car for qualifying individuals.
- Mileage reimbursement.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
