About The Position
At LightBox, we strive to not only equip confident, data-driven decisions across sectors, but to also enrich lives by bringing people, information, and technology together. As a company with a wide range of clients, we believe a diverse workforce is crucial to success. Our commitment to inclusion across race, gender, age, religion, identity, and experience is the foundation upon which we operate and connect with our customers and the communities in which we work. With our expertise, we are producing the best available data, workflow tools, technology, and analytics to support everyone making a real estate decision. There has never been a better time to make an impact and we invite you to join us on this journey. LightBox is a leading provider of data and workflow solutions across commercial real estate and location intelligence. Our solutions deliver the depth, speed and accuracy that enable insights to over 50,000 brokers, 1,000 banks and lenders, 1,000 law firms and 5,000 environmental consulting and engineering firms. Position Overview We are looking for a data-savvy Customer Success Manager with a passion for data and technology, and an interest in helping customers realize the full value of geographic information systems (GIS) to power their daily workflows. This role will onboard and educate a breadth customers, giving them a deep understanding of our data and translating complex data schemas and methodologies into simple and digestible concepts that will maximize customers’ efficiency with our products. We are constantly seeking ways for our customers to enjoy and adopt LightBox products through effective onboarding, ongoing proactive engagement and product education, and internal advocacy to embed the voice of the customer and their changing needs into our product strategies. The ideal candidate for this position is someone with 3-5 years of experience as a Customer Success Manager, with a background in GIS in a data or SaaS technology firm, or equivalent experience.
Requirements
- 3-5 years of Customer Success experience in a data or SaaS technology firm
- Communication Skills
- Organizational Skills
- Attention to Detail
- Customer Focus
- Customer Objection Handling
- Data and Technology Acumen
Nice To Haves
- Geographic Information Systems
- ArcGIS Pro/QGIS
- SQL
- General ETL experience
Responsibilities
- Engage proactively and regularly with Enterprise data clients, gathering a deep understanding of their needs and use cases to build and drive engagement strategies that increase product usage and adoption
- Ensure successful onboarding of new data customers and drive adoption and integration of LightBox data into their workflows
- Guide customers to the features and data relevant to their use case, ensuring the enablement of their expected business outcomes with our data
- Advocate within LightBox on behalf of our customers and partner with Product and Engineering teams to shape investment in our solutions
- Connect and partner across our organization to enable an industry-leading customer experience
- Highlight risks, opportunities, and customer insights to Account Management to drive positive renewal outcomes
- Be an expert in all current and future data offerings by LightBox, uncovering unmet customer needs and partnering internally with Sales and Product to meet those needs
- Act as a key technical contact for initial questions, education and communications
- Contribute to technical documentation, such as getting started guides and FAQs to elevate the voice of the customer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
