Customer Service Liaison

Tr Miller Heating And Cooling•Plainfield, IL

5d•$42,500 - $48,000

About The Position

TR Miller Heating, Cooling, and Plumbing is a fast-growing company, and we're looking for a Customer Service Liaison (CSL) who genuinely cares about the customer and looks at this opportunity as not just a job, but a career. This position is responsible for dispatching field technicians to their appointments while maintaining timely and professional communication with homeowners via phone and SMS. The CSL ensures efficient scheduling and keeps customers informed throughout the day, helping create a seamless and transparent service experience.

Requirements

Prior experience in dispatching, scheduling, or customer service (home services industry a plus).
Strong communication skills with the ability to remain calm and solution-oriented under pressure.
Proficient with dispatch or scheduling software and basic computer applications (e.g., Excel, CRM systems).
Excellent organizational skills and attention to detail in a fast-paced, dynamic environment.
Everyone is required to submit a pre-employment background check prior to start date.

Responsibilities

Schedule and dispatch field technicians based on location, availability, and job requirements.
Monitor technician progress in real-time using dispatch software and GPS tracking tools.
Communicate ETA updates, delays, and appointment changes to customers via phone or text.
Adjust daily schedules in response to cancellations, emergencies, or last-minute changes.
Maintain accurate records of job details, technician notes, and appointment statuses.
Collaborate with service, install, and customer experience teams to ensure schedule accuracy.
Deliver exceptional customer service while maintaining a calm, professional demeanor in all interactions.
Other duties as assigned

Benefits

Pay: $42,500 - $48,000/annually (eligible for overtime over 40 hours/week)
Schedule: Tuesday - Saturday 7:00am - 4:00pm
Weekly Paychecks
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Pet Insurance
Met Law
Tuition Reimbursement
Short-Term and Long-Term Disability
Employee Wellness
Up to Two weeks of Paid Time Off yearly
Paid Holidays
401(k) plan with a 4% company match
A family. This is last on the list because it’s the most important. We care about our team and expect you to bring that same care when you join. We do a lot more than just work together. You’ll come to love our company outings and you’ll build life-long friendships at TR Miller Heating, Cooling, and Plumbing.