Customer Service Product Liaison

Vuori•Carlsbad, CA

2d•$21 - $25

About The Position

Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success. Job Description What you’ll get to do: Respond to inquiries regarding defects and product discrepancies. Use a case-by-case approach to assess each customer's unique concern. Confirm defective items and/or provide alternate solutions to non-defective products. Input replacement orders into the backend system and submit them daily. Stay up to date on new product details. Track all customer inquiries by assigning tags. Request customer defect samples to be sent back to HQ based on defect trends. Work to give the customer an extraordinary customer experience and win back detractors. Work with Supervisor to answer complicated escalated issues. You may be assigned additional tasks and projects in addition to the above general responsibilities.

Requirements

Bachelor’s degree or equivalent years of experience preferred
1+ years of Product Liaison or customer service work experience.
Excellent organization, written, and verbal communication skills.
Ability to multi-task, stay focused, and self-manage
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Customer service soft skills, people skills, empathy, and the ability to make justifiable decisions.
The ability to thrive in a challenging environment where change and ambiguity are prevalent
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), Kustomer, Slack, Edge, Shopify, FullCircle, Guru, Korber and Aircall is helpful.
Strong interest in providing great customer experiences
Provide feedback to the Supervisor, and Senior Manager
Strong interest in apparel and product knowledge
Highly Skilled Communicator (orally & written)
Strong attention to detail
Willingness to take on new projects

Responsibilities

Respond to inquiries regarding defects and product discrepancies.
Use a case-by-case approach to assess each customer's unique concern.
Confirm defective items and/or provide alternate solutions to non-defective products.
Input replacement orders into the backend system and submit them daily.
Stay up to date on new product details.
Track all customer inquiries by assigning tags.
Request customer defect samples to be sent back to HQ based on defect trends.
Work to give the customer an extraordinary customer experience and win back detractors.
Work with Supervisor to answer complicated escalated issues.
You may be assigned additional tasks and projects in addition to the above general responsibilities.