Customer Service Product Liaison
About The Position
What you’ll get to do: Respond to inquiries regarding defects and product discrepancies. Use a case-by-case approach to assess each customer's unique concern. Confirm defective items and/or provide alternate solutions to non-defective products. Input replacement orders into the backend system and submit them daily. Stay up to date on new product details. Track all customer inquiries by assigning tags. Request customer defect samples to be sent back to HQ based on defect trends. Work to give the customer an extraordinary customer experience and win back detractors. Work with Supervisor to answer complicated escalated issues. You may be assigned additional tasks and projects in addition to the above general responsibilities.
Requirements
- Bachelor’s degree or equivalent years of experience preferred
- 1+ years of Product Liaison or customer service work experience.
- Excellent organization, written, and verbal communication skills.
- Ability to multi-task, stay focused, and self-manage
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Customer service soft skills, people skills, empathy, and the ability to make justifiable decisions.
- The ability to thrive in a challenging environment where change and ambiguity are prevalent
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), Kustomer, Slack, Edge, Shopify, FullCircle, Guru, Korber and Aircall is helpful.
- Strong interest in providing great customer experiences
- Provide feedback to the Supervisor, and Senior Manager
- Strong interest in apparel and product knowledge
- Highly Skilled Communicator (orally & written)
- Strong attention to detail
- Willingness to take on new projects
Responsibilities
- Respond to inquiries regarding defects and product discrepancies.
- Use a case-by-case approach to assess each customer's unique concern.
- Confirm defective items and/or provide alternate solutions to non-defective products.
- Input replacement orders into the backend system and submit them daily.
- Stay up to date on new product details.
- Track all customer inquiries by assigning tags.
- Request customer defect samples to be sent back to HQ based on defect trends.
- Work to give the customer an extraordinary customer experience and win back detractors.
- Work with Supervisor to answer complicated escalated issues.
Benefits
- Health Insurance
- Savings and Retirement Plan
- Employee Assistance Program
- Generous Vuori Discount & Industry Perks
- Paid Time Off
- Wellness & Fitness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
