Customer & KYC Specialist

The job overview for this role is that the Customer & KYC Specialist will be responsible for supporting customers and carrying out customer and KYC responsibilities such as conducting onboarding checks, handling KYC escalations, and performing politically exposed, sanctions, and adverse media screening. The role is part of the Customer Operations group and is vital to the successful delivery of the company's objectives. The ideal candidate should have a minimum of 2-3 years of previous experience working in a similar role in customer support or KYC role, a flawless command of English, and strong attention to detail. The role is based in Riga, Latvia, and offers a salary range of €1440 - €2300 monthly (Gross).

• Responsible for supporting customers and carrying out Customer & KYC responsibilities such as KYC checks, providing an excellent level of service by owning customer queries relating to product usage, general enquiries and troubleshooting.
• Expected to eventually blend KYC and customer skills
• AML Analysis, senior customer support and potential management opportunities

• Minimum 2-3 years of previous experience working in a similar role in customer support or KYC role
• Flawless command of English and ability to communicate clearly in speaking and writing
• Ability to support customers via email or over the phone
• Strong attention to detail and ability to see tasks through to completion
• Proactive, able to pre-empt issues and creative problem solver
• Ability to keep calm under pressure
• Understanding of anti-money laundering and counter-terrorist financing
• Passionate about balancing AML requirements with a great customer experience
• Comfortable working with internal stakeholders at all levels
• Prior experience using tools like Zendesk, Intercom or Looker is preferred
• Previous experience working with a complex and technical product or compliance (AML/KYC) experience where you’ve had exposure to a variety of entity types across multiple geographies is preferred
• Coding skills in languages such as PHP, .NET, Java, Ruby and Python are desirable